Unit Manager Claims

**About Us**:
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

**Who we are**:
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:
***:

- ** Deliver exceptional customer service, both internally and externally**:

- ** Discuss and problem solve queries from Claims and other operational departments**:

- ** Recommend continuous improvement ideas and value added initiative to Claims**:

- ** Coordinate resources and participate in projects and system testing as needed**:

- ** Lead, manage and develop team members to maximize performance and efficiency**:

- ** Provide coaching for administrative processes and develop new workflows as needed**:

- ** Ensure adherence to Regulatory requirements including transaction input and coding**:

- ** Create and deliver annual performance reviews along with appropriate action plans**:

- ** Conduct feedback discussions with associates for performance & development**:

- ** Encourage continuous learning within the Team**:
**Who You Are**:

- ** Post-secondary education completed in a related field**:

- ** A minimum of 2 years of leadership or supervisory experience**:

- ** A minimum of 5 years of claims administrative experience or equivalent**:

- ** Working knowledge of property and casualty insurance operational departments**:

- ** Knowledge of claims administration processes and phone queue oversight**:

- ** Innovative, strategic and cooperative skills required**:

- ** Excellent verbal and written communication skills**:

- ** Have excellent judgment and strong problem-solving skills**:

- ** Possess exceptional organizational skills and an ability to prioritize workloads**:

- ** Strong working knowledge of Microsoft Office Suite (MS Word, Excel, Outlook)**:

- ** Be able to work with mínimal supervision**:
**What’s In It For You**:

- ** Competitive total compensation and benefits package**:

- ** Annual shared success program based on performance**:

- ** Annual merit increases based on performance**:

- ** DC Pension Plan with a matching contribution component**:

- ** Complimentary CAA Membership**:
**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.