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Dispatcher/customer Service

2 weeks ago

Trenton, Canada Martin's Bus Service Full time

**Martin’s Bus Service** is a Family owned bus company serving our communities since 1947.

We are seeking a full-time **Dispatcher** for our Trenton terminal.

Transporting the most precious cargo to school each day is one of the most important aspects of a community and we are looking for people with a strong commitment for excellence in customer service and safety best practices.

**Responsibilities**
- Be considerate and courteous to employees, parents, passengers and school staff
- Act as primary dispatcher as assigned; communicate with bus drivers using the two-way radio system; record and report delays, mechanical problems and accidents; communicate with parents, caregivers and school boards regarding incidents and passenger and route requirements and changes; ensure spare drivers have require documentation for the assigned route
- Act as primary reception as assigned including but not limited to answering phones, greeting visitors and employees; provide customer service and respond to questions and queries; redirect calls as required; sort and distribute mail and packages to team members
- Validate and enter data into Bus Hive including but not limited to: daily updates and route changes, work orders and inventory, driver assignments and driver hours worked and vehicle mileage tracking and other data as required
- Calculate hours for spare drivers and work log entries and enter data into Bus Hive based on payroll schedules and deadlines
- Maintain passenger Emergency Medical Forms and distribute to drivers for assigned routes
- Maintain and update the dispatch board throughout the day
- Coordinate drivers and buses required for bus maintenance and repairs or pick up and delivery of vehicles or parts
- Collaborate with school boards to ensure bus routes have correct rights/lefts; maintain files and distribute updates lists to drivers
- Collect and verify fuel receipts; enter into required system(s) as assigned
- Retrieve, update and distribute route changes to drivers
- Provide administrative support to the team as required; maintain employee staff contact lists; update Vehicle Control Cards and maintain an accurate file for each vehicle; coordinate office meetings and events; organize venues, catering and other logístical requirements
- Annually, prepare driver log books including affixing stickers, vehicle and insurance documentation and start up packages for drivers; ensure new log books are placed in each bus for the new year; audit vehicle keys and ensure there are 2 sets of keys for each vehicle; maintain route signs received from the school board and place on buses as required
- Operate a bus for a route on-call/standby
- Prepare and distribute End of Day report for the Operations Management Team; prepare other reports as required
- Maintain cleanliness of the office, lunch room and washroom
- Other duties as assigned

**Education, Knowledge and Experience**
- 1+ year(s) experience in a fast paced office environment
- Intermediate computer experience; Microsoft office and data entry an asset
- Experience in a customer service environment
- Experience as a dispatcher in a fast paced environment an asset

**Skills and Abilities**
- Reliable and dependable
- Flexible and adaptable
- Courteous, respectful and professional
- Ability to make decisions after weighing multiple factors
- Tact, diplomacy and ability to maintain confidentiality
- Ability to manage conflicts and incidents in a professional and courteous manner
- Ability to handle competing priorities

$17.00-$18.00/hour
Monday to Friday
Shift: 6am to 3pm
- We thank all those who apply; however only those applicants chosen for an interview will be contacted. We are an equal opportunity employer_

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Martin's Bus Service will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Trenton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)