Customer Service Agent, Montréal

CARDINAL COURRIER LTÉE is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matters, early delivery can save significant production and supply chain costs.
We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.
The Customer Service Agent position is a full time and permanent position from Monday through Friday from 7am to 4pm. This position reports to the Operation Supervisor. The Customer Service Agent is responsible for responding to client inquiries and requests by providing information relating to the delivery of our clients.

**Responsibilities**:

- Answering calls from clients/customers in a professional and timely manner.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
- Entering Pick Up, trace information and packages.
- Reviewing freight information and supply customer with information related to shipments.
- Electronic filling supply orders for customers.
- Performs reports
- Data entry and various reports in Excel to clients.
- Process information on undelivered packages and research in our internal departments and software, locate the shipment and make new arrangements with clients for the shipment of their order.
- Other relevant duties as required.

**Experience and Qualifications**:

- 1 year minimum Customer Service experience required or related position.
- High School diploma
- Courses in customer service, conflict resolution and business writing (asset).
- Experience in transportation or logistic industry is an asset.

**Competencies**:

- Articulate communicator, fluent in both verbal and written language in French/English.
- Strong customer service orientation and ability to deal with people sensitively, tactfully, and professionalism.
- Conscientious with strong attention to detail and follow-up skills.
- Ability to multi-task and work under tight deadlines.
- Computer literacy, including effective Microsoft Suite work skills (intermediate level Excel, Word, and Outlook);
- Strong work ethic and positive team attitude

**We Offer**:

- Extended health benefits (prescription, vision, dental, massage therapy, mental health, etc.)
- EAP
- Safety Incentive Program
- Positive, team-oriented, and safe work environment

**Environment**:

- No chemical exposure
- Standard office environment

**Why us**:
With over 40 years in operation, Cardinal Couriers Ltd proudly services Ontario and Quebec. We are a leading provider specializing in early morning delivery service, known as 'pre-8am deliveries', which we accomplish through our unique a vault system and key access.
Proudly servicing the automotive, construction, agriculture, marine, industrial and many other vertical markets, we feel our competitive advantage is in the design of our operations and sets us apart from the rest. Our team is the strength and reputation of Cardinal, and the commitment of our employees has fostered an environment dedicated to superior service and development opportunities.
We are committed to providing a safe, collaborative and transparent team environment where each member can contribute their unique skillset and explore their personal and professional growth potential with Cardinal.
Cardinal Couriers Ltd. believes in a diverse and accommodating workplace. We encourage and promote employment and partnership from individuals, regardless of gender, age, race, ethnicity, disability or otherwise. Our team is committed to providing full accommodation for persons with disabilities in all active processes and procedures including but not limited to the recruitment process. To request any accommodation, you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact us immediately to privately discuss your needs.

**Job Types**: Permanent, Full-time
**Pay**: $22,50 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

**Schedule**:

- 8,5-hour shift
- Monday to Friday: 7am to 4pm
- No work during weekends

**Ability to commute/relocate**:

- Montréal: reliably commute or plan to relocate before starting work (required)

**Work Location**: In person
CARDINAL COURRIER LTÉE is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy