International Student Accounts Associate

2 days ago

Niagara, Canada Niagara College Canada Full time

Located in the heart of the Niagara Region - just minutes from one of the world’s most well-known tourism destinations - Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.

**Responsibilities include, but are not limited to**:

- Respond to phone calls and in-person inquiries
- Provides information to potential international students and their Agents related to all financial inquires, including invoices, scholarships, payment plan inquiries, payment deadlines, payment options, etc.
- Investigates students’ tuition payments and timelines and informs students
- Identifies and troubleshoots technical issues with payments through multiple sources (e.g. CIBC portal)
- Assist with posting payments to student accounts
- Assist with fee quotes
- Assist with agent commissions inquiries and payment cycle as needed
- Assist with notifying students of payment plan due dates, amounts and reminders
- Assist with queries and data sorting for various team needs
- Act as first tier of support for all international student finance matters and questions
- Offering finance presentation sessions and updating presentations for student recruitment events
- Assist with content creation (social media or marketing material) for student finance related inquires to support students
- Providing in-person coverage for staffing of International Office when needed

**Qualifications**:

- Two (2) year diploma or equivalent in Business, International Business, International Relations, Office Administration, Communications, Hospitality, Accounting, or similar field of study
- Minimum two (2) years experience working in a high-volume office or call centre environment

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

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