Vice President, Business Technology

**BOSTON PIZZA INTERNATIONAL INC.**:
**Position Title**: Vice President, Business Technology

**Reports to**:President

**Department**: Business Technology

**Location**:Richmond, BC

The Vice President, Business Technology is a member of the company’s executive team providing vision and leadership to develop and implement Information Technology (IT) initiatives that improve cost-effectiveness, service quality, and business development opportunities in a constantly changing, competitive marketplace. The Vice President, Business Technology will lead the IT department in planning and implementing new technology solutions and supporting current programs.

**Duties and Responsibilities**:

- Engages with the BPI executive team to understand the business needs, assess the role of technology in achieving strategic goals and implement/ manage IT solutions at both the restaurant and corporate level.
- Develops and maintains enterprise architecture, defining standards and protocols for all BPI IT systems (corporate network and restaurant).
- Works collaboratively with both Corporate and Franchise stakeholder groups in the effective development and execution of IT strategy.
- Develops and maintains corporate IT policies and standards relating to the acquisition, implementation and operation of information technology and communication systems.
- Responsible for the development and oversight of BPI’s Cyber-Security policies and procedures; inclusive of regulatory compliance (e.g. PCI-DSS, PIPEDA, CASL), as well as data privacy best practices.
- Develops and maintains an enterprise-wide system recovery plan to ensure a high degree of stability/availability, continuity, and recovery.
- Oversight of a 24/7/365 in-house support centre and SLAs for in-restaurant technology (Point-of-Sale, Payment, Kitchen Video, Network, Loyalty/Gift)
- Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
- Technical leadership to enable the organization’s Data & Insights strategy and capabilities.
- Provides responsive advice and counsel to BPI’s IT team.
- Develops and maintains an appropriate organizational structure capable of supporting the information needs of operating entities through appropriate and cost-effective information technology.
- Accountable for procuring and maintaining all hardware and software essential for keeping the computer system operable.
- Negotiates and or approves IT service level agreements with user organization and monitors IT systems performance to assure service levels are being met.
- Create, administer and responsible for all annual department budgets (Operating and Capital) and allocation of funds.
- Manage vendor relationships with hardware and software providers to ensure informational updates and troubleshoot any problems.
- Responsible for all personnel management roles within the IT department.
- Stay current with all industry, information technology and information services trends and ensure continuous skill development within department.
- Lead other projects as assigned.

**Skills Required**:

- University degree in Computer Science, Business Administration or an acceptable combination of education and relevant experience.
- 10+ years of progressive IT management experience in a comparably sized organization; familiar with working in a distributed point-of-sale environment.
- Superior record of leadership with business partnership orientation, preferably with experience in the retail or restaurant industries.
- Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management.
- Experience and knowledge working across a hybrid environment of on-premise and public cloud (preferably Microsoft Azure both IaaS and PaaS)
- Proficient knowledge of Networking technologies (ISPs, VPN networks, firewalls, W/LAN, WAF, MDM).
- Proficient knowledge of Microsoft technology stack (Microsoft SQL, SharePoint,.NET, O365, SCCM).
- Familiarity with both security best practices as well as regulatory/compliance standards (PCI DSS, PIPEDA, CASL, SIEM, AV, WAF).
- Able to build and maintain relationships with corporate departments, key business partners and vendors.
- Sound leadership, staff management, and teambuilding skills.
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Ability to analyze and solve problems.
- Ability to prioritize and organize.

**Compensation and benefits package is commensurate with experience.