Control Tower Specialist

**Position Snapshot**
**Business areas: Nestlé Canada**
**Job title: Control Tower Specialist**
**Location: Brampton, Ontario, Canada**

**A little bit about us**
While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

**What to Expect**:
The Control Tower Specialist coordinates domestic inbound and outbound activities to and from Nestlé warehouses, factories, and Co-Manufacturing facilities to optimize space and labor. This role will manage the day-to-day Control Tower operations by creating load plans in TM-SAP, tracking and measuring performance, maintaining and communicating priority load. Also, escalate all issues related to stock availability, and overflow requirements to avoid extra costs in outside storage and detention/demurrage charges from carriers.

**A day in the life of a Control Tower Specialist**:

- Day-to-day timely operational execution - highlight risks to customer service, transportation &
warehousing teams
- Prioritizing all inbound loads identified by control tower tools and DSP
- Communication of known transportation-related delays to various internal collaborators
- Ad hoc Accessorial validation / critical issue according to the Accessorial review strategy
- Forecast Carrier tracking of loads and issue of carrier non-compliance
- Holiday Plan published and followed (i.e. align orders to shipment cycle
- Ensure warehouse capacity is not exceeded by developing inbound receiving schedules with DSP input
- Timely follow up of all rush / off schedule customer requests
- Reduction in compliance fines by proactively working with customer service to identify late orders to

customers
- Make recommendations to change inbound appointments based on stock requirements and availability

**Role Requirements**
- Postsecondary education in supply chain management and experience in customer service/ transportation/ warehousing and demand & supply planning areas
- Operational knowledge on order to cash/warehousing processes, key variants and standard methodologies
- Risk management skills
- Knowledge of key performance measurements in Customer Service, transportation, warehousing and demand supply planning
- Ability to monitor real-time performance and call out future issues throughout the organization
- Strong knowledge of end to end Order to Cash and Shipment Processes
- Knowledge of End to End Payment Processes and Data Management principles
- Broad knowledge of business areas e.g. demand & supply planning, transportation, physical logistics

**Preferred Skills**
- Strong understanding of SAP System (R/3 and TM)

**Benefits**

**What you need to know**
- **Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment**:

- **Company matched pension plan**:

- **Three weeks of Vacation and five personal days (Personal Paid Holidays)**:

- **Flexible and hybrid work arrangements**:

- **Excellent training and development programs as well as opportunities to grow within the company**:

- **Access to Educational Assistance & Tuition Reimbursement**:

- **Bonus eligibility**:

- **Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures**:

- **Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation**:

- **Adoption benefits to remove some of the financial barriers associated with adoption**:

- **Up to 50% off - Nespresso Coffee Machine, Capsules and accessories**:

- **Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate