Assistant Property Manager

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**Assistant Property Manager - Toronto**

Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us

**Why FirstService Residential?**
- ** We offer career advancement opportunities**:

- ** 100% of ACMO courses - Paid in Full**
- ** A comprehensive benefit plan**:

- ** Employee Assistance Program**:

- ** Work perks**:

- ** Discounted gym membership**:

- ** Varied hours and locations to fit your lifestyle**

**Responsibilities**:
The Assistant Property Manager provides support services to the Property Manager in the overall running of the site office and exceptional customer service to owners, residents, trades and other guests to the building.

**Essential Duties & Responsibilities**
Prepare notices as needed
Address resident inquiries with courtesy and professionalism
Answer phone calls with courtesy, take messages or carry out functions if possible
Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
Obtain mail and distribute accordingly
Obtain reports from Concierge Desk, highlight anything that requires the Property Manager’s attention
Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
Prepare packages for Board Members
Date stamp invoices and cheques when they are received
Enter cheques in the income intake report
Book party rooms and collect money as per policy
Book elevators for deliveries and moves
Answer owner’s inquiries and requests
Provide Status Certificates Request forms to owners
Updating Building Information Sheets as needed
Respond to emergency situations in timely manner
Other duties as assigned

**Additional Duties & Responsibilities**
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.

**Legislative Requirements**
1. The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.
2. The Licensee cannot make any expenditures of more than $500 of the client’s money, not including the reserve fund, except with the prior approval of the Supervising Licensee.
3. The Licensee shall not make expenditures out of, invest or otherwise make dispositions of a client’s reserve fund.
4. The Licensee shall not sign status certificates under the Condominium Act, 1998 on behalf of a client
5. The licensee shall not, on behalf of a client, give anything to an owner or mortgagee that the client is required to give to an owner or mortgagee under the Condominium Act, 1998

A Limited Licensee may perform an action in 1 or 2 above without the prior approval of a supervising licensee if it is necessary to ensure the immediate safety or security of persons using the property or to prevent imminent damage to the property or assets of the client.

**Education & Experience**
Ontario Secondary School Diploma (or equivalent)

**Knowledge, Skills & Proficiencies**
Exceptional time management, organization skills and problem solving
Excellent interpersonal, phone and Customer Service skills
Ability to establish strong relationships with owners, vendors, coworkers etc.
Proficient English speaking and writing skills
Excellent computer skills
Proactive problem and solutions recognition
Excellent customer service skills
Detailed oriented, organized and have strong time management skills

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not d