Auto-body Collision Estimators

7 days ago

Hamilton, Canada Canada Worker Trades Full time

Canada Worker Trades is seeking experienced

Auto-Body Collision Estimators

for a company leader in the Auto-Body Repair industry with over 50 shops across Ontario.

What will you get?

Great opportunities of growth within a large and well-established corporation; Competitive salary; Full-Benefits; Be part of a company that values diversity, equity and inclusion.

**Duties & Responsibilities**:
Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer

Evaluate necessity and cost of repairs

Collect insurance estimates after reviewing damage

Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all insurance client requirements, processes and metrics

Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures

Participate in daily “production walks” with the Management

Team, as required Support all team members when required

Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager Maintain the company KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

**Requirements**:
Prior experience working in a similar role

Experience using Mitchell and Audatex estimating software

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