Alarm Room Technician

Why Guelph:
**What we offer**:
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching
- Extended health and dental benefits, including Health Care Spending Account
- Employee and Family Assistance Program
- Parental leave top up program
- Learning and development opportunities including tuition assistance
- Employee recognition programs

Position Overview:
**Key duties and responsibilities**:

- Responsible for receiving emergency calls and dispatching City and other contracted fire department resources in a timely manner.
- Inputting and recording of all pertinent data in the dispatch log relating to emergency calls while multi-tasking, and prioritizing calls in a fast-paced environment.
- Follows established procedures in making calm decisions as required in an emergency services environment.
- Functions effectively during periods of intense stress by maintaining focus.
- Keeping detailed and accurate data of all requests and status of resources.
- Fielding non-emergency related phone calls and dealing with customer inquiries in a professional and courteous manner.
- Monitor the status of fire department resources, respond to radio transmissions, and monitor and act upon direct reporting alarm systems.
- Participate and work in a team environment.
- Develop and maintain effective relationships.
- Commit to lifelong learning, community wellness and continuous improvement.
- Participate in training exercises and courses to maintain and improve skill set and learn new procedures and techniques.
- Work in a safe manner in accordance with the Occupational Health and Safety Act.
- Follow the direction of a senior officer.
- Maintains a good working knowledge of computer-aided dispatch systems, continually reviews and trouble shoots software and provides ongoing feedback to ensure computer needs are met.
- May be required to mentor others how to perform tasks or duties by familiarizing new employees with the work area and processes.
- Perform other related duties as required.

**Qualifications and requirements**:

- NFPA 1061 Public Safety Telecommunicator Level I and II, an asset. Ability to obtain and successful completion by 2026 required.
- Post-secondary education in communications, office administration, or equivalent experience, an asset.
- Ability to work effectively under stressful conditions.
- Excellent communication skills with ability to speak clearly, calmly and in an easily understandable manner on radio and phone.
- Problem solving and decision-making ability.
- Attention to detail and accuracy.
- Good map reading abilities and continued efforts towards enhancing local geographical knowledge.
- Interpersonal and customer service skills when dealing with the public, staff, and internal departments, external agencies.
- Ability to work within a team environment.
- Ability to work independently with minimum supervision.
- Able to effectively prioritize and multi-task, including handling both call taking and dispatching functions using computer aided record keeping and radio communications systems.
- Ability to work and positively interact within a diverse work environment.
- Intermediate skills with Microsoft Office (Word, Excel, Outlook) with accurate keyboarding skills.

**Hours of Work**:
Regular hours of work shall be on a two-platoon system based on an average of forty-two (42) hours per week, in accordance with the Collective Agreement. Shift work is required, and shift duration varies between 10-hour, 14-hour, and 24-hour shifts on rotation, including evenings, weekends and holidays.

**Pay/Salary**:
$67,922.40 - $113,204.00 per year, in accordance with the Collective Agreement.

**How to apply**: