Assistant Manager

Permanent Full Time

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

The Assistant Manager will serve as a supportive leader dedicated to helping Specialists reach their goals, fostering team growth and development, and ensuring efficient office operations (including scheduling, resource management, and administrative tasks). A proactive approach, effective communication skills, and commitment to excellence will be instrumental in driving team performance and achieving organizational success.

**What you will do**
- Provide leadership to a team of Client Experience Specialists, acting as a point of contact for matters requiring further escalation, review, or ‘on the spot’ coaching opportunities.
- Support the Regional Director in ensuring that business operations and compliance issues are kept to the highest standards.
- Engage in ongoing coaching with team members, providing feedback and assisting in performance reviews, and time management responsibilities.
- Identify training needs, learning opportunities and knowledge gaps within the team, in addition to validating the onboarding training completion.
- Investigate, research, and facilitate accurate solutions on escalated matters.
- Recognize and contribute to process improvement opportunities intended to benefit the corporate branch through active engagement with our client experience specialists and management.
- Actively respond, support, and communicate as required with IPC partners on behalf, and in the best interest of clients, Advisors, Specialists and IPC.
- Collaborate with management on reporting, data management, and internal communication requests.
- Travel may be required to attend on site coaching or conducting learning sessions across the region.

**What you will bring**
- Ability to coach, lead and develop team members to perform effectively
- Able to communicate clearly and concisely the goals and objectives of IPC and Pinnacle to all stakeholders; and able to effectively communicate to all levels of team and audience.
- Ensures excellence in every interaction to provide a consistent experience for all clients.
- Bilingual English/French is an asset
- Ability to oversee/manage multiple projects effectively and a capacity for dealing with tight deadline while managing various working teams.
- 5+ years of experience in a financial advisory firm. Alternate comparable experience will be considered.
- Previous experience in a leadership role with direct reports is an asset.
- Post-secondary diploma or degree in business or other related discipline preferred.
- Completion of CSC or IFIC is an asset.
- Advanced knowledge of Word, Outlook, SharePoint, and Excel. Ability to effectively use technology in the daily work routine.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Kingston, ON or Pointe Claire, QC.

As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.The base salary for this position is between **$** **55,700- $ 97,700** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United Stat