Patient Care Coordinator

4 days ago

Orleans, Canada Resolve Sleep Health Full time

**Patient Care Coordinator**:

- Location: Orleans_ | _In-Clinic Role_

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 120 clinics (and growing), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a **Patient Care Coordinator** to join our team in Orleans.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

**What you’ll be doing**:

- Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
- Coordinating appointments, managing referrals, and providing administrative support
- Educating patients on sleep therapy assessments, support and equipment
- Handling insurance claims, payments, and billing
- Supporting sales of therapy products and resupply
- Contributing to a clean, organized, and well-functioning clinic environment
- Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

**What you bring**:

- A passion for people and exceptional customer service skills
- Detail-oriented and a quick learner who thrives in a busy clinic
- A team-first mindset and a solutions-focused approach
- Previous experience in healthcare, administration, or customer service
- Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
- Bonus points for additional languages

**Why you’ll love working here**:
We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

- Competitive pay with incentive opportunities
- Health & Dental Benefits (including Maple virtual care)
- Employee Family Assistance Program
- Wellness + vacation hours
- Employee discounts on products/services
- Professional development & license fee reimbursement
- A supportive, passionate, and fun team culture
- We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process._

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