Fulfillment Associate

**About United Canada Inc.**:
United Canada Inc. is a dynamic and growing company located in Richmond Hill, Ontario that offers a wide range of high-quality products including medical supplies, safety gear, personal care items, ergonomic office furniture, and at-home care products. We currently work with some of the largest brands in the Canadian healthcare market, including BD, 3M, Welch Allyn, & others, making us as a trusted partner to clinics, hospitals and other healthcare institutions across Canada. Additionally, United Canada Inc. is committed to providing exceptional customer service and ensuring customers are satisfied with the product they are receiving.

When it comes to our company culture, United Canada Inc. is dedicated to fostering a welcoming, inclusive, and understanding environment that places importance on continued learning and development. United Canada Inc. is committed to the health and wellbeing of our employees and has systems in place to ensure our employees are supported no matter the situation, including flexible time off opportunities, company events to foster connections outside of the office, and other various health supports offered via our comprehensive benefits plan. We believe our success comes from the success of our employees, and we’re here to help you achieve that success.

**Position Overview**:
United Canada Inc. is currently looking for a Fulfillment Associate who will be assisting our warehouse team with their day-to-day operations, including receiving and sending shipments, maintaining a clean and safe warehouse, conducting inventory checks and ensuring inventory is stored according to storage requirements.

**Who we’re looking for**:
If you’re an energetic, detail oriented and focused individual who enjoys working in a fast-paced environment and can effectively multi-task, we’re looking for you

**Key Responsibilities**:

- Acknowledging and processing incoming orders via our various sales channels, including our website
- Picking and packaging orders, printing shipping labels and preparing orders for shipment
- Receiving incoming shipments from suppliers, stocking them appropriately in the warehouse and making sure to pay attention to any specific storage requirements
- Maintaining a clean, organized and safe warehouse at all times
- Processing customer payments and issuing refunds from time to time
- Informing the purchasing team of any out-of-stock items in a timely manner
- Building product knowledge to ensure the correct items are being sent to our customers and you’re able to effectively answer any product inquiries they may have
- Assist any walk-in customers with order pickups, in-store purchases, product inquiries etc.
- Liaise with shipping companies to resolve any issues that may arise with shipments
- Working with the rest of the CS team to resolve customer complaints and requests
- Maintain records of completed shipments and resolved customer complaints as per the companies’ procedures
- Other duties as assigned

**Knowledge, Skills, Abilities**:

- Able to lift up to 50lbs without supervision, and up to 90lbs with assistance
- Organized and efficient
- Knowledge of FIFO inventory management an asset
- Able to multitask
- Comfortable with using computers and good with learning new technologies

**Education**:

- Completion of a High School Diploma or equivalent
- Must have a valid G drivers license.

**Experience**:

- 1 year experience in a warehouse/fulfilment environment
- 1 year experience working in customer service

**Working Conditions**:

- In office full time

**Position Type**:

- Full-Time, Monday to Friday 9:00 a.m. to 5:00 p.m.

**What’s In It for You?**
- Compensation_
- 18-20/hr based on experience
- Health, dental and vision benefits
- Additional Benefits _
- Be a valued member of a team that cares about your ideas and opinions.
- Free company lunches.
- Fully stocked kitchen (coffee, tea, pop, tons of snacks, etc.).
- On-site parking.
- Employee store discount.
- Invites to exciting company and social events hosted by various pillars of the community

**Covid-19**:
United Canada Inc. has a COVID-19 workplace policy in place to reduce the risk of COVID-19. This includes physical distancing, continuous masking, hand hygiene, and the option to work from home if required.

**Equal Opportunity Statement**:
**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- warehouse: 1 year (required)

Work Location: In person