Office Operations Manager

**Welcome to Conversion**

Conversion (previously Widerfunnel) is an organization that intends to prove that evidence-based decisions get the best results. Our people are our engine to achieve this, and we believe our unique culture is the fuel. Our culture is built on a shared set of values, behaviours, practices, attitudes and goals that characterize us. Our values - GRIT, REAL, MAVERICK, CURIOSITY and INTEGRITY - are at the core of everything we do. Here you get to work with super talented, passionate people who will challenge you to do your very best everyday.

We’re a team that is all pulling in the same direction and we support each other fully without ego or drama.. We’re interested in collective success and we are committed to doing what’s best for our clients and each other. We’re proud to be an inclusive company that encourages people to bring their whole selves to work. We dare to challenge old ideas and we work towards shared goals that make an impact. We are committed to continuous improvement in all that we do and we persevere through any obstacle. If you love challenges, are ready to get your hands dirty, dig in, fail, succeed, learn, and own your role

**The Role**

As the Office Operations Manager, your role is to streamline business operations to support the team and company in achieving rapid growth. You will ensure operations are as efficient and effective as possible, by reducing corporate risk, ensuring corporate compliance, maintaining secure IT systems and a seamless technology experience. In addition to contributing to a seamless employee experience, you will create a work experience that team members will always look back to as a special moment in their career.

**Who You Are**
- Welcoming, approachable, and enjoy being a go-to person for the team
- Process driven with an appreciation for the small details
- Strong problem solver who excels, rather than withdraws when encountering roadblocks and obstacles
- Technologically savvy - especially when it comes to spreadsheets.
- Build positive and collaborative relationships

**What You Have**
- Experience managing complex projects
- Demonstrated ability to work effectively with others to understand and act on the needs of the business
- Demonstrated ability to prioritize key focuses, communicate and manage them
- Comfortable communicating at all management levels.
- Excellent business acumen and ability to exercise sound judgment and prioritization.
- Able to observe and maintain the utmost confidentiality.
- Excellent communication skills, written and verbal.
- Live the Conversion values every day.

**Accountabilities**
- Manage insurance audit and annual review
- Develop and maintain a health and safety program in accordance with WorkSafe BC, and provide ongoing training
- Implement and maintain business continuity plan and conduct annual training
- Continually evaluate our corporate compliance with federal and provincial laws, such as GDPR, PIPA, and ensure our people, systems and processes adhere to them
- Maintain corporate policies necessary within our organization, and ensure our team members understand, commit, and abide by them
- Oversee the corporate compliance calendar, and coordinate with lawyers and the Finance team to meet deadlines
- Support in legal international affairs relating to our operations. Manage relationships with lawyers and ensure we have the necessary legal resources to support our needs
- Support VP of Operations to provide clarity in how we make decisions at Conversion
- Maintain all Conversion legal agreements
- Oversee our technology and IT managed services firm
- Develop and manage our IT strategy and execution to mitigate risk to the company, and provide team members a seamless tech experience.
- Formalize, train and manage a Security Committee with clear responsibilities
- Manage a seamless employee experience, where employees have access to the necessary resources to complete their work effectively.
- Manage employee onboarding and offboarding
- Ensure our operations are efficient and effective.
- Work with the Operations team to deliver memorable experiences that team members will always look back to as a special moment in their career, like planning events and celebrating anniversaries.
- Miscellaneous operational projects that require a People Operations Manager
- Manage privacy management system
- Oversee all ongoing activities related to the development, implementation, maintenance of, and adherence to Conversion’s policies and procedures covering the privacy of and access to personal information, in compliance with international, federal, and provincial laws and information best practices.

**What's in it for you?**
- Hybrid work environment + a home office allowance
- Flex-Fridays Friday is your uninterrupted day to wrap up the work week or sign off early
- 3 weeks of paid time off to start, plus a winter holiday office closure.
- Work from anywhere in the world up to 20 business