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Healthcare Concierge Officer
2 weeks ago
Healthcare Concierge Officer - Richmond
**Position Title**:Healthcare Concierge Officer - Richmond
**Reports to**: Paladin Security Group Ltd. - Area Security Lead
**Shifts**: Thursday, 1630-2100; Friday, 1400-1800; Saturday and Sunday, 0815-1715; Monday, 1600-2000
**Pay Rate**: $23.58
**Start Date**:ASAP
**Scope**:
Reporting to the Area Security Lead, the Healthcare Concierge Officer promotes the ongoing commitment of providing a safe, secure and accessible environment of care. This position requires an individual to be able to provide exceptional customer service and be accountable to the building security and activities at their assigned site.
**Typical Duties and Responsibilities**:
- Security Officers duties include, but are not limited to, numerous interior and exterior patrols of buildings, securing and unlocking doors, access control and securing requested areas, responding to alarms and emergency calls, enforcing Health Authority policies and procedures, and reporting maintenance and emergency issues.
- Security Officers are required to complete Shift Summary Reports (SSR) and SIRS incident reports for PSG’s client.
- Day to day interactions with patients/clinical staff/visitors can be stressful and require officers to deal with people in an effective and straightforward manner while still maintaining a high standard of service.
- Present a valid Security License to the Mobile Supervisor / Field Manager; carry while on shift and present it when requested.
- Security Officers will sometimes be asked to step in and help with extra duties as required.
**Qualifications**:
- Must have a minimum of one year security experience
- Must adhere to and be familiar with PSG OH&S standards and requirements
**Skills and Abilities**:
- Basic computer proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to communicate effectively, both in writing and verbally
- Ability to deal with others effectively
- Ability to function effectively in a highly dynamic environment
- Ability to demonstrate professionalism in all situations
- Physical ability to perform the duties of the position
