Host/hostess

1 week ago

St Catharines, Canada IL FORNELLO Full time

Host/Host

**Duties**:

- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their assigned tables or waiting areas
- Provide menus and assist guests with any questions or concerns
- Manage reservations and seating arrangements
- Maintain a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth dining experience for guests
- Handle guest complaints or issues with professionalism and escalate when necessary
- Assist with taking phone reservations and inquiries

**Experience**:

- Previous experience in a hospitality or restaurant setting preferred
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask and handle high-pressure situations
- Familiarity with POS systems and basic food service procedures
- Excellent communication skills, including phone etiquette

As a host/host, you will play a vital role in creating a positive dining experience for our guests. If you enjoy working in a fast-paced environment and have a passion for providing exceptional customer service, we would love to hear from you.

**We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Expected hours: 8 - 25 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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