Administrator, Ds Operations

Sommaire de la compagnie

Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.

FCT offre la meilleure assurance titres de l’industrie et fournit des solutions de recouvrement et d’autres produits et services aux professionnels juridiques, du crédit, de l’évaluation et de l’immobilier partout au Canada. Chez FCT, vous aurez l’occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.

Sommaire du poste

Nous sommes toujours à la recherche d’excellents talents; de personnes qui font preuve d’engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d’un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.

As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.

HERE’S HOW YOU’LL CONTRIBUTE:
- Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.- Monitor and process requests within guidelines- Identify trends for improvement and coaching opportunities- Prepare detailed notices and support documents and electronic communications- Prepare detailed tracking reports.- Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.- Warranty and insurance cancellations, tracking, and rebates- Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on business needs and client requirements.- Close and invoice accounts accurately.- Provide information and guidance to customers in order to facilitate bringing accounts current- Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.- Communicate and work with vendors to ensure that tasks are completed, and expectations met.- Complaint tracking and resolution- Third party vendor assignment and tracking.- Update and prepare various reports, manipulate data, and provide meaningful insight.- Ability to document processes and train other employees

HERE’S WHAT YOU’LL BRING:
- University or college degree preferred- Two (2) years in an administrative role, collections, or repossession management- Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.- Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience- Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.- Be versed in the lending and collections lifecycle, automotive finance lifecycle- Be knowledgeable about non-standard vehicles- Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.- Understanding of the Canadian insolvency laws and legal recovery process- Quebec Collections and recovery experience an asset-
- Excellent oral and written communication skills in English. Bilingual French/English is an asset

Skills- Operational excellence - always looking for and suggesting process improvements- Confidence in problem solving, negotiating and decision making- Excellent telephone skills - experience working in a call center environment is an asset- Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.- Strong negotiator- Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary- Attention to detail and the ability to maintain a high degree of accuracy in a fast-paced environment- Skip trace experiences an asset

VOICI CE QUI NOUS DISTINGUE:
Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent le