Reservations Manager

1 week ago

Vancouver, Canada Sutton Place Full time

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.
- Reservations Manager
- Responsible for the smooth operation of the Reservation department.
- Review arrival reports and VIPS's, top accounts to ensure all special requirements are met
- Responsible for verifying rate accuracy, code management and Full House Management
- Responsible for in-house, arrival, and room status reports - verifying room types and inventory
- Leisure rate promotion management
- Manage details of the RSVP Program, full understanding of the RSVP Program, benefits, redemptions and policies.
- Prepare all necessary forecasts; to work closely with the Sales Team, and Front Office to maximize occupancy, rate, and revenue
- Liaise with Revenue Management Team daily to ensure rate integrity and hotel inventory is accurate and balanced
- Manage and coordinate all group and individual reservations. Oversee Group, Tour and FIT wash
- Tour and FIT / Air Crew Management
- Group Booking Management
- Review and ensure that reservation details and blocking is in line with group resumes and ensure overall guest satisfaction is maximized
- Monitor group cutoff dates
- Have a complete knowledge of the hotel's emergency procedures; work with Safety & Security Manager to ensure all emergency systems are up-to-date and team is fully trained to execute emergency procedures
- Ensure effective utilization and productivity of all staff through planning, hiring, scheduling and adhering to budget / forecast parameters
- Develop, implement and maintain SOP's related to Reservations
- Provide operational support in the capacity of Duty Manager when required

**Job Requirements**

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE

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