Client Support Analyst

2 weeks ago

New Westminster, Canada Justice Institute of British Columbia Full time

**Campus Location**:New Westminster**

**Regular / Term**:Regular Full-Time**

**Closing Date**:Open Until Filled**

**Position Summary**:
***:
**Qualifications & Requirements**:

- Diploma in information technology and computer support from a recognized college
- Microsoft Office User Specialist Certification;
- Three year’s related experience at a help desk;
- Thorough knowledge of Windows operating systems, Windows networking, computer hardware and experience using helpdesk ticketing systems required;
- Must be a self-directed team player, with strong analytical and oral and written communication skills.
- Proven ability to develop and maintain effective working relationships with customers is important.
- Physical ability to lift boxes and equipment (up to 30 lbs.) is required
- OR an acceptable equivalent combination of education, training, and experience.
- Valid BC Class 5 Drivers License

**About JIBC**:
Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security and emergency management.

As a JIBC employee, you’ll play a role in our educational programming, which also includes complementary and related areas of study - from conflict resolution, mediation, leadership and counseling, to cybersecurity, business intelligence, and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help us prepare JIBC graduates to contribute to safer communities and a more just society.

***What JIBC Offers**:
We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro-rated in first year), as well as other generous leave entitlements.

**Salary Range**:
$58,354.38 to $66,210.48 per annum (BCGEU Pay Grid 16)

**Posting date**:
November 22, 2024

**Position Type**:
BCGEU

**Position Number**:
1000149

**Employment Type**:
Full-Time Regular

**Work Arrangements**:
This is a regular, full-time (35 hours per week) position. Must be within a commutable distance to JIBC's New Westminster Campus. This position may be considered for a hybrid work arrangement.

**How to Apply**:
Justice Institute of British Columbia believes in creating accessible programming, workplaces and spaces that reflect the community we serve. Our desire is to continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and students and where everyone feels empowered to share their experiences and ideas.

We thank all applicants for their interest in employment with JIBC. Only those selected for an interview will be contacted.

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