Tier 2-3 IT Specialist/system Administrator

1 week ago

Edmonton, Canada MSP OPERATIONAL CORP Full time

As we continue to grow, we are looking for a **Tier 2-3 IT specialist/System Administrator**to join the MSP Corp West (formerly Softlanding) team.

**About the role**

In this role you will be responsible to delivering IT managed services with a primary focus on Microsoft-centric on-premises and Azure cloud infrastructure and workstation support. Daily tasks involve a wide range of responsibilities, from end-user assistance and troubleshooting to server/virtual machine deployments, networking, cybersecurity, Azure infrastructure, and Microsoft 365 services, encompassing almost the full Microsoft product suite. Additionally, the position includes a monthly after-hours on-call rotation, with occasional planned or emergency support as needed.

**Location**:Vancouver / Calgary / Edmonton

**Schedule**:Monday to Friday, 40 hours per week, 8:30 a.m. - 5:00 p.m

**Work Mode**: Hybrid

**What you’ll do**
- Perform advanced troubleshooting and root cause analysis of hardware, software, and network-related problems across multiple client environments.
- Manage and maintain client IT infrastructure, including servers, networks, firewalls, and security systems for both Azure cloud and on-premises environments.
- Conduct regular system monitoring and proactive maintenance to ensure optimal performance and identify potential issues.
- Implement security best practices and ensure compliance with industry standards and regulations.
- Collaborate with clients to understand their IT needs, provide recommendations, and propose technology solutions.
- Deliver projects involving system upgrades, migrations, and infrastructure improvements for clients.
- Develop and maintain technical documentation, including network diagrams, standard operating procedures, and knowledge base articles.
- Stay up to date with emerging technologies, industry trends, and best practices to recommend innovative solutions to clients.
- Providing excellent customer service skills and the ability to go above and beyond for our clients

**What we’re looking for**
- 3+ years in a Systems Administrator/Tier 2 role within an MSP environment
- 3+ years configuring Microsoft Azure infrastructure
- 3+ years supporting Microsoft 365, with in-depth knowledge of Entra, Exchange, Defender, and Intune
- AZ-104 Certification required
- 3+ years managing firewalls and security (Meraki, Fortinet, Sonicwall)
- Expert in Windows Server and Active Directory administration
- Strong understanding of networking (TCP/IP, VLANs, VPN, DNS, DHCP) with configuration and deployment ability
- Proficiency in VMware, Hyper-V, and Azure cloud platform
- Experience with backup/disaster recovery solutions (e.g. Datto, Veeam, Avepoint)
- Excellent problem-solving and analytical skills
- Strong customer service orientation and effective client communication
- Solid documentation and ticket management skills
- Self-motivated and able to work independently
- High level of professionalism and continuous learning mindset
- Great communication skills and understanding of business value
- Preferred: Experience with ConnectWise Manage
- Valid driver’s license

**Why works MSP Corp.**
- Competitive Salary & Benefits package
- Positive and Inclusive Team ethic
- Dynamic work environment
- Opportunities for growth and training

**Diversity, Equity & Inclusion

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