Sc Mem Coordinator

1 week ago

Mississauga, Canada PepsiCo Full time

Responsibilities: The role of the Bilingual Move Scheduler will be to work directly with the PES and Sales department and Customers in the activation of all equipment moves. The Move Scheduler contributes to the success of PepsiCo Equipment Services by analyzing open equipment move orders to optimize scheduling and routing operations. The scheduler will create equipment move schedules and truck routes, communicate scheduling to the customer and coordinate with local Sales and PES departments to drive operational efficiencies and customer satisfaction.

Hours of work are Monday to Friday 8:30 am to 5:00 pm.

Key Accountabilities:

- Create and manage daily regional equipment move schedules based on business rules using CETS and AMS systems to drive lowest landed cost while maximizing truck capacity
- Partner with customer, field technicians, Pepsi Equipment Services leadership, and Sales organization to appropriately resolve scheduling and equipment placement conflicts
- Conduct 72-hour confirmation calls to confirm pending installs / deliveries / pick ups and exchanges
- Maintain historical service records on Customer Equipment Tracking System (CETS)
- Establish and maintain good customer rapport
- Support sales inquiries relating to equipment
- Follow standard procedures for the scheduling of equipment move activities
- Support all customer calls in a highly professional manner and provides courteous timely responses
- Support the administration of paperwork required for the Pepsi Equipment Service (PES) activities

Qualifications: Basic Qualifications:

- Post-secondary school diploma / degree in business related field preferred
- Demonstrated verbal and written communication skills
- Proficiency with MS Office, especially Excel
- 1-2 years of prior customer service experience
- Strong problem solving, analytical, and organizational skills
- Proven ability to work independently with mínimal or no supervision

Preferred Qualifications:

- Bachelor’s degree in Supply Chain, Business, or related area of study
- Willingness to work flexible work hours

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