Customer Service

2 weeks ago

Burnaby, Canada PICO of Canada Ltd. Full time

The customer service representative (CSR) will be responsible for answering phone calls, processing orders and various office duties. To perform this job successfully, the individual must be conscientious, co-operative, & communicative (read & write English), French (read & write) would be a great asset. Also, have a courteous & competent phone manner, be willing to work on own and with others, be able to multi-task, have basic Outlook/Excel software & keyboarding skills. Hours 7:15am - 3:45pm, Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. The duties and tasks involved for this position may include, but are not limited to, any combination of the following:
Courteous phone manner & efficient order taking Promptly:
Answer phone calls

Investigate customer’s concerns or complaints

Follow-up on shipping & billing errors

Post data into computer software and spreadsheets

Bring packing slips to and from the warehouse for processing

Invoice customers for products shipped

Also:
Compile, sort and file documents, such as sales orders, invoices & shipping paperwork

Prepare and organize files as required

Prepare envelopes for mailing or couriering and pick up & drop off mail

Assist with inventory accuracy & annual inventory count

Provide feedback to others to improve processes &
Work with co-workers.

QUALIFICATIONS:
EXPERIENCE & SKILLS: Computer data entry skills. Microsoft Office and Excel experience. Prior work experience in customer service will be helpful. Keyboarding of minimum 25 words per minute.

LANGUAGE SKILLS: Ability to read and write English. Fluency (read and write) in French would be a terrific skill to have.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, walk, bend, listen & speak

WORK ENVIRONMENT: The majority of duties are carried out in the office with some work in the warehouse. Noise levels are usually moderate. Non-smoking environment.

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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