Sales Manager
2 days ago
The SoHo Hotel, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We are looking for a Sales Manager who is responsible for attracting & obtaining business, by converting high potential key prospects from all identified market segments.
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**Duties & Responsibilities**:
- Proactively establish client base of individuals, organizations, associations, group, and corporate businesses to secure business for the hotel
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines
- Accurately produce and/or review all sales contracts, rate agreements and RFP's
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
- Work closely with other departments to facilitate services agreed upon by the sales office and prospective clients
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients; entertain qualified potential clients in accordance with our company and property policies and procedures
- Produce monthly sales-related reports and sales forecasts
- Represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
- Promote teamwork and quality service through daily communication and coordination with other departments
- Perform other duties assigned by DOSM
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**Qualifications & Requirements**:
- Must have previous hotel sales experience
- Must have superior customer service skills including the ability to manage difficult customers and/or situations
- Excellent oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with prospects, residents, and internal staff
- Ability to take initiative and work independently with _mínimal direction_ and respond effectively to issues that arise
- Demonstrates ability using sales process to achieve individual and team goals.
- Proficiency in computer systems Word, Excel, Micros and Opera Sales PMS required.
**Salary**: Base wage + Commission
**Schedule**:
- You would be expected to respond to rental inquiries before, during and after regular work hours
- Must be flexible to accommodate work priorities
- May be required to work nights, weekends, and/or holidays.
**Work Location/Arrangement**: 318 Wellington Street West, with the ability to work remotely 2 days per week
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