Manager, Community Health Services

**MANAGER, COMMUNITY HEALTH SERVICES**
- **Toronto West Integrated Service Team (TWIST) & Boarding Home West (BHW)**
- **One (1) Non-Unionized, Permanent Full-Time Position**
- **Existing Vacancy**
- **Monday-Friday 9:00am-5:00pm**
- **Compensation: $39.40/hour -**$45.89** /hour**- ** About Cota**
- Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.
- **Role Overview**
- The Manager, Community Health Services is accountable for providing leadership in the development and delivery of high-quality service user and family-centred services that meet service recipients' needs, ensures their safety, and works within a quality improvement framework to identify opportunities for enhancing quality, and quantitative outcomes of the services.
- This position is initially responsible for a portfolio that includes, but may not be limited to, managing our**:Toronto West Integrated Service Team (TWIST) and Boarding Home West Program.**

Boarding Home West Program - The Boarding Home Program provides supports to tenants living with a serious mental illness residing in boarding homes supported by Habitat Services and/or apartments operated by Habitat Housing. The team consists of nine (9) Site Support Workers and one (2) Mental Health Case Manager. The Site support workers provide social recreational and educational groups/support to tenants and staff within the homes, while the Case Manager provides more individualized supports for those tenants requiring it.

Toronto West Integrated Service Team - TWIST provides individualized support to service users living with a serious mental illness in West Toronto. The multi-disciplinary team consists of eight (8) Mental Health Case Managers, two (2) Addiction Specialist Case Managers, two (2) Acquired Brain Injury Case Managers, one (1) Psychogeriatric Case Manager, two (2) Dual-Diagnosis Case Managers, and one (1) Community Supportive Housing Worker. The team works collaboratively with their service users to provide goal-focused, person-centered supports to assist them to live active and fulfilling lives within the community.
- **Responsibilities**:

- **The Manager, Community Health Services will be responsible for the following**:

- The Manager is accountable for providing leadership direction, clinical and operational oversight and guidance to the program(s) and in ensure our services are rooted in Recovery Oriented, Housing First, Harm Reduction and Anti-Oppression principles
- Collaborating with Directors, and/or other members of the leadership team in relation to leading Program Development/Quality Improvement activities within the organization
- Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers
- Establish new and ongoing positive relationships with community partners and external stakeholders
- Represent Cota at all external stakeholders, committees, groups and/or tables
- Lead and develop a program evaluation
- Collect and analyze data based on the goals of the program
- Identify and implement quality improvement initiatives as required
- Provide oversight of the management of program budgets with internal support
- Support a high-functioning team, manage staff wellness and performance
- Schedule staff and conduct regular performance evaluations of team members
- Play a lead role in developing standards/guidelines and providing education of program specific operating standards/guideline manuals
- Keep the Director abreast of information and issues related to the delivery of services
- Provide effective problem solving, identifying and analyzing issues and select the most suitable solutions
- Authorize/process staff expenses, mileage claims and vacation requests
- Approve program related expenditures (per applicable policies and guidelines)
- Authorize/process staff attendance for payroll
- Participate as a member of the Clinical Leadership Team in planning / developing of the team's goals and objectives, as well as participating in a number of organization-wide activities
- Act as a member of the Cota Leadership Forum- **Qualifications**:

- Education and Experience:

- Degree/Diploma from a recognized University or College in a related Health Care or Social Service discipline
- Strong clinical skills with at least 5 years' experience providing community-based services to individuals with serious mental illness, addictions