Maintenance Manager

**Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:
Reporting to the Property Manager, the Maintenance Manager is responsible for maintaining the physical integrity of the community at all times. This position will be responsible for the preventive, corrective, and emergency maintenance of the property, with a goal to creating a high-level experience of customer service to the residents. The incumbent will be a strong leader with a track record for building and managing teams who consistently deliver and exceed service standards.

**What You Will Do**:
Management:

- Responsible and accountable for the leadership, supervision and activities of all maintenance site staff, service providers and contractors
- Mentor, teach and inspire team members by establishing expectations, actively communicating and proactive one-on-one interaction
- Accountable for developing direct reports and their performance reviews, in consultation with the Property Manager
- Assigning and directing team members in a manner that maximizes the efficiency of planned and unplanned maintenance related activities
- Prepare operational schedules and coordinate maintenance activities to ensure production and quality of service meets both internal and external customer expectations
- Ensure compliance with all legislation, including, but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, RentSafe TO Program, and Ontario’s Occupational Health and Safety Act.

Maintenance
- Schedule and perform preventive, routine and emergency maintenance. Maintain accurate records regarding these maintenance items
- Anticipate, advise leadership and recommend solutions for all potential issues, schedule conflicts, or delays
- Maintain control and oversight for supply inventory at the property
- Coordinate month-end duties and responsibilities, including:

- Pre-inspection of vacant suites;
- Suite turnover work
- Ensure suites are “rent ready” and in condition for resident move-in
- Troubleshoot maintenance concerns and complaints.
- Ensure that all maintenance projects meet quality standards and within provided timelines and schedules.
- Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses
- Perform interior & exterior daily site inspections, documenting all findings schedule any work required
- Conduct weekly vacant suite inspections.
- Complete minor plumbing and electrical repairs (such as drain clearing, lighting etc.) and any other repairs required.
- Familiarize yourself with all the emergency operation of electrical, elevator, boiler, fire panel and safety systems, mechanical systems, sprinkler and timer systems.
- Check readings on pressure and temperature gauges on mechanical equipment.
- Maintain service records for all equipment as well as complete scheduled tests and preventive maintenance such as filter changes, etc.
- Ensure operational records, files and documentation, including Yardi, are maintained accurately, timely and in accordance with established procedures.
- Ensure all tools and cleaning equipment is maintained and serviced regularly.
- Emergency response and on-call duty, as required.
- Other related duties as required. May require heavy lifting.

Customer Service
- Maintain an overall focus on enhancing the customer experience by expecting and providing high standards and excellence.
- Promote a strong customer service culture among staff
- Demonstrate and maintain professional relationships with internal team members, direct reports, leadership and vendors
- Lead and support efforts to ensure resident satisfaction and service delivery through professional, prompt service, ongoing communication and follow up with residents.

Sustainability
- Embrace and proactively support BGO’s culture of environmental sustainability, and corporate and social responsibility.
- Promptly respond to environmental hazards.
- Promote and ensure energy and utility e