Customer Specialist

Job Description:
Client Success Specialist

Jonas Software - Premier Division

Jonas Premier is a leader in financial construction cloud software seeking a Client Support Associate to join their team.

Premier prides itself on advancing the construction industry through software & technology. Innovation, culture and team are core values we live by. Comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced environment within a well-established company.

We are looking for true leaders who do not require micro-management and can work from home. This Customer Specialist role allows you to maintain a healthy work/life balance, be part of a unique culture, get rewarded well and take advantage of career growth opportunities. For this role, you require excellent communication skills, ability to build meaningful relationships with clients and problem solve support questions in an effective manner. Accounting/Financial and/or Construction/Project Management knowledge are incredibly valuable assets. Ability to gain CPA hours/credits within this role.

JOB RESPONSIBILITIES:

- Become the product expert
- Troubleshoot and resolve customer issues in a timely manner
- Deliver remarkable customer service through empathy and professionalism
- Improve the knowledge base and training materials to help users
- Assist with process improvement
- Other duties as assigned

JOB QUALIFICATIONS:

- Mid Level/Senior accounting knowledge; QuickBooks or Construction Software Experience a plus - Sage, Viewpoint, CMIC, Procore.
- Understanding of general business accounting practices and processes; GL, Financials, AP, AR, Billing, Change orders, Payroll (nice to have), Job Costing & Project Mgmt (nice to have).
- Excellent with computers
- Passionate about providing remarkable customer focused service that makes clients ask for you by name; build meaningful relationships
- Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
- Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
- Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
- Technically inclined with the motivation to learn new technologies
- Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
- Bachelor’s degree / college diploma

Business Unit:
Premier

Scheduled Weekly Hours:
37.5

Number of Openings Available:
1

Worker Type:
Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.