Jr Inside Sales Representative

2 weeks ago

Mississauga, Canada MAD Elevator Full time

MAD is proud to deliver the most advanced elevator upgrade solutions available on the North American market.

One of the cornerstones of our success is our talent; our employees bring the richness of their education, experience, backgrounds, and culture to work each and every day.

We have a big vision. Our business is growing quickly; MAD has been ranked among Canada’s top 500 fastest growing companies for the last 8 years, and among Best Employers for Recent Graduates for the last 4 years.

We’re looking for like-minded individuals to join our team.

**About the Role: This is a Full-time position.**

**About The Jr. Inside Sales Representative**
The incumbent will be reporting to the Sales Manager and working alongside other members on the sales team. The Jr. Inside Sales will provide customer support by assisting with order configuration, project estimation, and providing advice and solutions to issues using general industry knowledge, while developing and maintaining productive relationships with customers.

**Key Responsibilities**:
1. Review project specifications to create proposals and quotations for projects.
2. Provide advice and solutions to customers using company products.
3. Receive inbound phone calls to provide customer service, information, and quotations.
4. Enter orders into an ERP system.
5. Develop strong and productive relationships with customers.
6. Demonstrate exceptional customer service skills.
7. Highly organized with a positive attitude.
8. Desire and ability to learn.
9. Strong written and verbal communication skills, tact and judgement.
10. Ability to work with mínimal supervision.
11. Able to lift up to 15lbs, may work in hot areas 5%, noise 5%.
12. Ensure adherence to Health and Safety as well as active participation in 5S activities in work area.

**Attributes, Skills and Knowledge**:

- College diploma, university degree or equivalent experience
- Minimum of 3 years of experience in a customer service role.
- Strong computer skills and Microsoft Office Suite proficiency
- Applicable technical aptitude preferred
- Experience in Manufacturing an asset

**What’s in it For You?**
You will join an amazing team of talented, passionate MAD people. Together, we've built an amazing culture—prioritizing enjoyment of our work.
- An environment where you feel valued and inspired
- An attractive compensation package including paid vacation
- Work/life balance and flexibility
- Employee Wellness Program and discounts
- Continuous learning, development and internal training opportunities to grow your career
- Rewarding employee experience through enjoyment of work, activities, perks, meals and more.

**We’re Not Right for Each Other If**:

- The last time you spoke to or had lunch with your coworkers was 3 months (or more) ago.
- You do not enjoy interacting with customers and developing strong relationships.
- The last time you learned or tried something new was 6 months (or more) ago. This position requires a genuine interest in learning and self-growth in a rapid environment.
- You’re just looking for a “job” until you figure out what you want vs wanting to make an impact.

We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (preferred)

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