Airport Operations Centre Operator

**Core Purpose of the Job**:

- Resource Allocation - plan and assign resources for accurate flight information, aircraft gate and hardstand schedules, and airline/aircraft schedules.
- Operations Coordination - monitor and respond to internal/external communications in a 24-7 operations centre.
- Security Support - central communication point. Coordinate and dispatch security response, monitor access control.

**Scope of Duties and Responsibilties**:

- Assist Team Lead to plan and coordinate schedule changes and operational delays.
- Plan and execute the daily Terminal Facility allocation in accordance with Winnipeg Richardson International Airport Common Use Plan of Operations and its related processes and procedures.
- Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS).
- Assign outbound baggage carousels to flights and check-in counters to the various carriers.
- Ensure Flight Information Display Systems (FIDS) accurately display flight details.
- Manage expectations as a result of irregular operations according to Winnipeg Richardson International Airport guidelines.
- Assist Team Lead and Airport Duty Manager to confirm airline schedules in advance to assist in resource planning.
- Communicate with tenants, operational agencies and Winnipeg Richardson International Airport departments regarding facility allocation decisions that are as a result of irregular operations to ensure consistent service delivery.
- Assist in emergency response when directed.
- Dispatching resources as required and providing status updates based on established operating procedures.
- Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures.
- Generating work orders as required, monitoring the event, recording event status, and performing follow up actions to determine the status of incomplete events and reporting findings.
- Maintaining status logs of equipment and events for publication.
- Monitor access control systems and dispatch resources as required.
- Monitor CCTV systems in support of access control systems and independently.
- Acting as a central point of communication for all security incidents.
- Coordinate maintenance of all security related systems (hardware and software).
- Coordinate access for special events, construction, urgent maintenance, etc.
- Monitor and assist in the coordination of operations within the terminal and airside such as swing operations, maintenance shutdowns, PSL displacements, construction, and baggage operations.
- Assist employees with RAIC/keycard access issues.
- Assessment of unattended items and dispatch of appropriate resources.
- Knowledge expert in the functionality and operating of all security related and access control systems.

**Essential Attributes**:

- Must possess a High School Diploma and valid Drivers License.
- 1 - 2 years experience in customer service and airline/airport operations or logistics.
- Proven skills in providing customer service, strong organizational and communication skills.
- Demostrated problem-solving skills and sound judgement.
- Enthusiastic and demonstrates initiative when attempting to avoid conflict or inconvenience to tenants and public.
- Excellent computer skills using Microsoft Office. (Outlook,Excel, Word) ability to learn and use complex software programs.
- Ability to meet enhanced government security clearance requirements to obtain and maintain a Transport Canada security clearance.
- Strong communication skills (oral, written and listening) and demonstrated decision making skills in a dynamic environment.
- Ability to handle multiple priorities with excellent attention to detail while under pressure.