Customer Services Support Operator

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
Manage the entire order to delivery process for a designed territory

**Your role**:

- ** Order Management**:

- Oversee the entire order-to-delivery process for assigned customer accounts.
- Ensure accurate and timely entry of customer orders into the system.
- Monitor and track orders to ensure timely delivery and fulfillment.
- ** Customer Relationship Management**:

- Act as the main point of contact for customer inquiries related to orders.
- Develop and maintain strong relationships with key customer accounts.
- Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.
- Learn the customer’s internal processes and needs of their business and adapt our processes with theirs.
- ** Coordination and Collaboration**:

- Work closely with sales, logistics, and production teams to coordinate order fulfillment.
- Communicate order status, delays, and any issues to customers proactively.
- Collaborate with the finance department to resolve any billing or payment issues.
- Conduct meetings and presentations to educate healthcare professionals about our processes and systems.
- ** Data Management and Reporting**:

- Maintain accurate records of customer orders, accounts, interactions, and transactions.
- Generate regular reports on order status, delivery performance, and customer satisfaction.
- Analyze order data to identify trends, issues, and opportunities for improvement.
- ** Process Improvement**:

- Identify areas for improvement in the order management process.
- Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
- Participate in cross-functional projects aimed at improving the overall order-to-cash process.

**Your expertise**:

- ** Education and Experience**:

- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
- Minimum of 2-5 years of experience in order management, customer service, or account management.
- ** Skills and Competencies**:

- Strong understanding of order processing and supply chain management principles.
- Proven track record of success in account/customer management.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
- Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
- Detail-oriented with strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Problem-solving skills with a proactive approach to addressing issues.
- Excellent negotiation and persuasion skills.

**Preferred qualifications**:

- Experience in the healthcare or medical device industry.
- Ability to understand complex healthcare products and services and effectively communicate their value to customers.
- Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.

**Who we are**: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

**How we work**: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The annual base pay for this position is:
Min $51,500 - Max $95,600

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.

**Accessibility**:Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensur