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Front Desk Supervisor

2 weeks ago

Edson, Canada Best Western High Road Inn Full time

Prepare the Front Desk schedule
- Supervise front desk staff, providing training and support to enhance their performance and guest interaction.
- Ensure compliance with hotel policies and procedures while maintaining a positive work environment.
- Work at the front desk alone or alongside the agents
- Handle guest inquiries, complaints, and requests with professionalism and courtesy.
- Implement strategies to improve guest satisfaction and enhance overall service quality.
- Maintain positive communication with all hotel departments
- A/R for Corporate Accounts
- Banquet Bookings
- Other related duties as assigned by your manager within the scope of hotel operations
- Hotel Experience is required.

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Work Location: In person