Food Bank Manager

Why work for the Cloverdale Community Kitchen?

Since 2011, Cloverdale Community Kitchen has been a proactive, faith-based organization supported by and serving the community. Having won the Not-For-Profit of the Year from the Cloverdale Chamber of Commerce in 2017, 2019, & 2021 we strive to continuously grow in the quality and capacity of the services we provide.

CCK exists to address poverty and food insecurity within Cloverdale and surrounding communities by offering weeknight community meals, mobile meals for seniors, Regional Food Bank, extreme weather shelter, clothing cupboard and the Christmas Hamper Program. Cloverdale Community Kitchen offers hope to individuals, seniors, and families in need.

JOB OVERVIEW

The Food Bank Manager is responsible for the overall management and efficient operation of The Storehouse Food Bank program (Fraser Valley Regional Food Bank). The Food Bank Manager leads staff and volunteers to ensure that the needs of food bank participants are met in a welcoming, safe, and respectful manner. This person will help gather data and make recommendations on strategies to maintain stability and expand capacity of the food bank to meet the growing community needs. The Food Bank Manager will oversee and manage all aspects of the food bank, including food sourcing, inventory management, and client services. They will develop and implement strategies for increasing food donations, building community partnerships, and expanding our programs. This client facing role operates with a high level of customer service, empathy and problem solving and ensures that high quality food is consistently presented to clients. The Food Bank Manager will work closely with the Warehouse Operations Manager to ensure smooth process for weekly food menu and presentation to clients as well as serve as back-up for this role during holidays.

KEY RESPONSIBILITIES
- Overall Management: Oversee all aspects of the food bank's operations, including inventory management, distribution processes, volunteer coordination, and facility maintenance. Ensure a safe, healthy and welcoming food bank environment.
- Inventory Management: Maintains the inventory for the food bank, including picking and stocking of food, working in collaboration with the Warehouse Manager. Maintain accurate records of food inventory, including procurement, storage, and distribution Monitor inventory levels and coordinate with donors to ensure a steady supply of food items.
- Distribution Coordination: Develop and implement efficient distribution processes to ensure timely and equitable distribution of food to clients. Oversee the food bank process from intake to end. Establishes mechanisms for tracking program progress.
- Volunteer Management: Recruit, train, and supervise volunteers to support various tasks, such as sorting and stocking food items, assisting clients during distribution, and maintaining cleanliness and organization within the food bank facility. Ensure a safe healthy, and welcoming food bank environment. Identifies and resolves conflicts within volunteer teams and client groups proactively. Manages food bank volunteer schedule and ensures sufficient coverage.
- Client Services: Ensure that clients receive courteous and respectful service during their visits to the food bank. Implement policies and procedures to safeguard client confidentiality and uphold their dignity. Meets with clients, assesses their needs, and provides assistance in a professional and courteous manner.
- Quality Control: Monitor the quality and safety of food items, ensuring compliance with health and safety regulations. Implement proper storage and handling practices to prevent food spoilage and contamination.
- Community Engagement: Represent the food bank in community events. Build and maintain positive relationships with donors, partners, and stakeholders to garner support for the Storehouse. Develop, cultivate and steward program partnerships within the broader community, including food drives.
- Reporting and Evaluation: Prepare regular reports on key performance indicators, including food distribution metrics, volunteer hours, and inventory levels. Use data to evaluate the effectiveness of operations and identify areas for improvement. Ensure all contractual obligations are met with regard to program activities, outcomes, audits and monthly reporting.
- Fundraising: Supports the programs fundraising and marketing activities as required.
- Facility Maintenance: Performs regular cleaning and maintenance of the facility ensuring the site is well maintained. Contribute to the fundraising initiatives and efforts of The Storehouse.
- Storehouse Team: Collaborates with the Storehouse staff team, participating and attending meetings and events as required. Support the team by serving as a backup to other departments or ministry activities as requested, especially the warehouse operations manager. Contribute to a healthy team culture by participating in org