Cashier - Fairview Pointe-claire

7 days ago

PointeClaire, Canada Coach Full time

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsible for:

- Creating a 1st impression
- Greeting the customer with a smile and eye contact and offering your name
- Interacting genuinely and naturally with the customer
- Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
- Reading cues and determine customers needs
- Maintaining SKU integrity
- Maintaining Cashwrap organization and cleanliness
- Suggesting multiple add?ons and selling gift cards
- Maintaining media and cash accurately and in compliance with Coach policy
- e., credit card imprints, traveler check signatures, personal checks with phone number and address
- Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
- Delivering product purchases to the customer appropriately
- Creating a lasting impression by thanking the customer and giving them a reason to return
- Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

- Polite and friendly
- Positive attitude and energy
- Takes ownership of role
- High level of personal and professional integrity
- Highly collaborative
- Appropriate sense of urgency
- Remains balanced and focused and maintains composure under pressure
- Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
- Comfortable with technology
- Willingness and ability to learn new technology?based procedures
- Understanding of basic computer system operations
- Ability to handle customer concerns and answer their questions appropriately
- Ability to partner with management appropriately on customer issues
- Ability to multitask and prioritize
- Ability to adapt to each customer/ their needs and their style/ relate to their experience
- Ability to be efficient without compromising customer service
- Ability to speak knowledgeably and with confidence about product
- Ability to communicate clearly to a wide variety of customers and overcome language barriers
- Ability to impact customer decisions
- Knowledge of when to be flexible and switch gears
- Knowledge of store policies and procedures
- Knowledge of and support of the “porter program” policies

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