Operations Associate

**Description**:
We are looking for a dedicated individual who thrives on challenges and can showcase their analytical skills for an Associate position in the Plan Administration Team.

**CHALLENGES TO BE MET**:
- Use electronic mail to coordinate with other departments within the organization to ensure transparency
- Define office procedures for enhancement of operations teamwork
- Ensure all transactions are processed according to company guidelines in addition to ESDC and CRA regulations
- Administer and maintain contracts according to operational and regulatory standards by ensuring adherence to all policies and procedures
- Maintain up-to-date knowledge of relevant financial and government regulations to ensure compliance.
- Perform additional tasks and responsibilities as assigned by the Manager, contributing to various operational needs and projects within the organization.

**WHO WE ARE LOOKING FOR**:

- 2+ years’ experience in Customer Service, managing front-line interactions with customers
- Security and privacy focused with the ability to maintain strict confidentiality
- Impeccable command of the English language with proven experience to discern proficiency in written and verbal communication
- Strong organization and decision-making skills
- Attentive to detail
- Experience in partnership relations and virtual management
- Adaptable to change and constantly strive to improve processes
- Possess a strong understanding of the business, products and history of Embark plan administration
- Fundamental knowledge of adult learning best practices

**About Embark Student Corp.**:
At Embark Student Corp. (“Embark”), we’re on a journey to create an entirely new student experience. One that is built on instilling confidence in students around the paths they are choosing and their ability and agency to achieve their goals for the future. As enablers and orchestrators of students’ success, we will create access, affordability and agency for students and their champions across our services and solutions. This will provide them with guidance and support in all aspects of planning and saving for post secondary education - giving them a future-ready advantage and help them thrive well past their educational journey.

Embark Corp. is cultivating an environment that enables growth, trust and pioneering. To help drive our transformation and growth, we are guided by the following strategic pillars:

- Elevate our Expertise in Education Savings & Planning
- Aspire to be Trusted and Easy to do Business with
- Put our Customers in the Center of Our Experience
- Partner to Drive Value, Scale and Reach

What makes us qualified to do this?
In business since 1965 and owned and operated by a not-for-profit organization, everything we do is in service to our students. We are a diverse and passionate community of experts that firmly believes in the benefits of education, priding ourselves on helping to shape their future and empowering them to reach their full potential.

As we move forward, we will leverage and build upon our unmatched expertise in the RESP space to propel both our students and our company forward, ensuring a better tomorrow. Our vision is set, our future is bright, and we’re just getting started.

We value each employee for their unique perspectives and experiences. If you are someone who has experience and skills similar to what we are looking for and is aligned with the culture and values, please consider applying

Work Model

We have adopted a hybrid model, leveraging the best of remote and in-person work. This work model however can differ depending on roles and leaders.

Equal Opportunity Employer
We at Embark Corp., are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a culture that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Embark Student Corp. has been Great Place to Work® certified since 2018.