Customer Relationship Manager
2 weeks ago
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**The Opportunity**:
Customer Manager’s (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your Customers trust in you to help them solve their most pressing business problems and to support them in their Digital journey.
In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high-touch customer interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction.
**What you will do**:
- Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
- Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
- Helping to identify new opportunities within the internal/external landscape
- Responsible for understanding and sharing roadmap information with the team your customers
- Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
- Lead and attend onsite client meetings
**You are great at**:
- Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
Negotiating
- Managing, servicing and upselling an assigned territory of accounts
- Operating with mínimal supervision given latitude for decision making
- Performing sales activities for assigned accounts to achieve and exceed revenue objectives
- Managing customer escalations
- Account planning and forecasting
**What it takes**:
- 3-5+ years of experience in an enterprise-level customer-facing role in Sales or Customer Success Management (Enterprise software an asset)
- An innovative and creative approach to complex challenges
- Proven ability to interact effectively with all levels of a company including executive management
- Ability to prioritize work to balance multiple projects and deadlines in an evolving environment
- Strong communication and negotiation skills
- Demonstrated ability to collaborate within and across teams to achieve results
- Proven ability to work under pressure in order to meet deadlines
- Think creatively. Act professionally
Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
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