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Bilingual - Vehicle Maintenance Advisor
2 weeks ago
**About Roy Foss**:
Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.
**Bilingual Vehicle Maintenance Advisor**
We are seeking an enthusiastic and professional Vehicle Maintenance Advisor to become a member of our team.
Please note that this is a remote role.
**Main Responsibilities**
- Taking maintenance supplier calls from coast-to-coast as part of a team to review maintenance requests in relation to vehicle safety, driver downtime, customer maintenance parameters, and manufacturer’s maintenance recommendations.
- Reviewing data for the potential for warranty claims or requests for special consideration or goodwill adjustments from manufacturers or suppliers.
- Verbal or written communications with clients, vendors or manufacturers to expedite repairs, claims, or resolution of a customer problem.
- Driver liaison as necessary to assist with vehicle operation related requests and appointment booking direction and assistance.
- Assistance to sales and service departments with special customer requests as directed by management.
- Assistance with research and consultation on maintenance costs for client annual reviews.
- Other departmental duties as directed by management.
**What you will bring to the Company**:
- Experience as a Licensed Mechanical Technician or an Automotive Service Advisor is required
- Professional phone manner and ability to remain calm in difficult situations
- Strong team player and ability to be flexible
- High aptitude and interest in learning about our industry and our values
- Passion to stay busy and eager to do whatever it takes to get the job done
- French is a requirement
- Positive energy and enthusiasm every day
**What you can expect from the Company**:
- Open, positive and fun teamwork environment
- Competitive compensation and full benefit plan
- Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment
In the beginning, we will teach you our system. We will make it easy for you when you are most nervous. As you start to be more and more successful, you will put your own spin on things and that's when you will really launch your career
**How to Apply**.
