Care Navigator

**About us**:
At Tall Tree, you’ll join an award-winning clinic focused on exceptional integrated healthcare. We’re a diverse team that is endlessly nerdy— we love learning, teaching, and keeping up to date with the latest research. We’re the most multidisciplinary and comprehensive team in private healthcare in BC; we put each client at the center of this with our goal to match everyone with the right clinician or team of clinicians. We take pride in our passionate clinicians, inspiring and uplifting facilities, high-quality health services, and exceptional customer service. We’re committed to delivering healthcare in the best possible way— and we have a singular culture of respect, warmth, curiosity and enthusiasm that makes being a part of the Tall Tree team something to be truly proud of.

As an employer, we aim to be the top choice in healthcare in BC. We want to be the only place you'd want to work. Our workplaces are amazing, both physically and socially, and we offer all the usual perks. But we also invest hundreds of thousands of dollars in education for our team every year. We believe that when our team members are happy and engaged, they're better equipped to deliver exceptional patient care.

**About the role**:
As a care navigator at Tall Tree, you are the key contact for each patient in their healthcare journey. You help patients find the best care for their issue, connect them with the right clinician and service, and provide ongoing support with the rest of the team to help them achieve their goals. You'll leverage your deep knowledge about our services, and external services and resources to ensure every patient gets the support they need.

Care coordinators are experts in transforming potential patients into booked patients; You make the patient experience delightful, effective, easy, and consistent - you are the glue that connects the administrative and clinical aspects of care Ultimately, you facilitate Tall Tree’s mission to do healthcare the way it should be done.

**Requirements**:
**As a Care Navigator at Tall Tree, you will be focused on**:

- **Patient Guidance and Support**: you’ll build relationships with patients, matching them with the best-fit clinicians and services within Tall Tree or external resources, introducing available programs, and providing education to empower active participation in their health journey.
- **Care Coordination and Engagement**: you’ll collaborate with clinical teams to create and support comprehensive treatment plans, ensure appointments and follow-ups are completed, and track progress and outcomes to deliver a cohesive healthcare experience.
- **Administrative and Resource Management**:you’ll assist patients with funding options, manage referrals, and provide seamless communication between patients and the clinical team to support effective care delivery.
- **Delivering Exceptional Service**: you’ll welcome patients warmly and professionally, answer questions about services and staff, and go above and beyond to meet their needs, creating moments that surprise and delight.
- **Proactive Problem Solving**:You’ll address patient inquiries and concerns promptly, resolve complaints with timely and thoughtful decisions, and collaborate with the Office Manager as needed, demonstrating creativity and independence in problem-solving.
- **Scheduling and Appointment Management**:You’ll manage patient appointments using Jane EMR, optimize clinical schedules, coordinate waitlists and cancellations, and ensure patients are booked for their full treatment plans. You’ll take ownership of proactively communicating with patients regarding funding eligibility and making necessary scheduling adjustments.
- **Funding, Billing, and Accounts Receivables**: You’ll submit health claims to insurers, manage patient billing and payments, liaise with funders and case managers, and ensure timely follow-up on outstanding payments. You’ll help support clinicians with treatment plan deadlines and funding submissions while maintaining clear communication with patients about funding statuses.

**We’re looking for**:

- **Relevant education**: undegraduate training in a healthcare domain is an asset
- **Proficiency with computers and software** including Google Workspace, Microsoft Office, and slack
- **Experience with Jane Practice Management** or similar EMR software.
- **Someone who thrives in a fast-paced environment.** We’re looking for someone able and willing to go above and beyond to perform essential functions and manage multiple competing demands with grace and ease.
- **Interest and passion for working within a team,** collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work environment are a must.
- **Two years of recent related experience in a healthcar**e setting, or an equivalent combination of education, training, and experience. Experience working in an integrated healthcare setting is an asset.
- **Awareness and un