Customer Liaison

7 days ago

Saskatoon, Canada Rohit Group Full time

**OVERVIEW**

**KEY RESPONSIBILITIES**

**Document Management and Administration**
- Document warranty deficiencies on Possession Day and maintain electronic filing.
- Provide weekly updates on Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
- Complete Service Provider Applications for Gas & Electricity.

**Customer Inquiries and Communication**
- Respond to all customer inquiries within 4 working hours.
- Delegate after-hours Emergency phone responsibilities.
- Schedule Internal (PPI) Post Production Inspection Appointment
- Schedule Internal (PDI) Pre-Delivery Inspection Appointment
- Schedule Internal (QCI) Quality Control Inspection Appointment
- Schedule Internal (POSS) Pre Possession Inspection Appointment
- Book Internal/External Possession Day Appointment
- Coordinate Possession Letters and Confirmation of Possession Date forms with the Legal team.

Perform other related duties as assigned.

**Travel and Event Coordination**
- Plan and coordinate business travel for Executive, including hotel arrangements and logistics.
- Organize internal and off-site team communications, corporate functions.
- Assist in handling logistics for events, including scheduling, venue arrangements, and catering.

**Executive Assistance and Additional Duties**
- Manage calendar and travel arrangements for the executive.
- Maintain key contact lists, and handle various administrative tasks.
- Reception duties
- Perform other related duties as assigned.

**QUALIFICATIONS**
- **Proven Experience**: Minimum of 3 years in an administrative support role in a fast-paced environment, with a high school diploma. Additionally, at least 2 years in a customer service role, with a degree or diploma in administration, and one year of office experience.
- **Industry Knowledge**: Experience in the residential construction industry is desirable, with basic knowledge of New Home Warranty policies considered an asset.
- **Confidentiality and Professionalism**: Ability to handle and maintain confidential information with a high degree of professionalism.

**SKILLS**
- **Customer Relationship Management**:Proficiency in building and maintaining strong relationships with clients, addressing their needs, and ensuring a high level of satisfaction through effective communication and problem-solving.
- **Conflict Resolution and Negotiation**:Strong ability to handle customer inquiries, resolve issues, and negotiate solutions that align with both customer expectations and company policies.
- **Administrative and Organizational Skills**:Strong ability to maintain key contact lists, manage documentation, handle board administration tasks, and provide general administrative support efficiently.
- **Calendar and Schedule Management**:Proficiency in handling complex scheduling tasks, including managing internal calendars, coordinating travel arrangements, and balancing personal and professional commitments.
- **Communication and Interpersonal Skills**:Excellent at organizing team communications, representing company interests, and fostering relationships with internal and external stakeholders.

**Education**: Preferred
- Associate's degree or better in Business Administration

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