Salesforce Administrator

16 hours ago

Toronto, Canada FloQast Full time

**Visa sponsorship is NOT available at this time**

**What You'll Do**:
- Serve as a CPQ SME to support our Solution and CPQ architect
- Resolve Salesforce support tickets, streamline the support experience, and strive to consistently deliver optimal customer service for end users
- Perform day-to-day Salesforce administration support which includes customization, design, and implementation of core functionalities related to Lead, Account, Contacts, Opportunities, dashboards, and reporting
- Manage user administration, security, permissions, workflows and processes in Salesforce and other related 3rd party apps
- Participate in root cause analysis of Salesforce issues and triage of those issues to resolution
- Identify enhancement opportunities for existing tools and processes, including new features offered in each Salesforce major release

**What You'll Bring**:
- B.S. Computer Science, MIS or equivalent educational background and experience
- 2+ years of Salesforce administration experienceCertified Salesforce Administrator
- MUST be experienced with configuring Salesforce CPQ
- Experience owning/managing sales tools including, but not limited to, SFDC, Gainsight, Hubspot, Outreach, ZoomInfo/DiscoverOrg, and CLM tools
- Strong troubleshooting and problem-solving skills with natural ability to root cause incidents
- Solid understanding of general SaaS operations and best practices
- Demonstrated ability to show initiative to drive progress and improvements
- Great communication skills with ability to articulate complex technical concepts and summarize findings to all levels of business stakeholders
- Start-up or hyper-growth company experience a plus

LI-Remote

BI-Remote

LI-MM1

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