Clinical Assistant

7 days ago

Cornwall, Canada Complete Cpap Care Full time

Complete Respiratory Care is a privately-owned obstructive sleep apnea and home oxygen therapy group, that delivers a patient-centric health care experience through our clinic operations across Ontario and parts of Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a Clinical Assistant to join our team in Cornwall, ON location. This dynamic role will allow you actively contribute to the improvement of peoples’ health and wellness, while earning a competitive salary and participating in our benefits package.

**Responsibilities**:

- Call patients to assess their needs, ensuring their equipment is working properly and replaced within the approved manufacturer’s guidelines.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Liaise with insurance companies on behalf of and/or in conjunction with patients to determine insurance entitlements.
- Confidentially manage patient accounts.
- Keep current on various products and services from our vendors.
- Perform data entry tasks and maintaining patient database to ensure timely follow up.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including about billing.
- Scan/file documents into patient charts
- Schedule patient appointments and procedures according to established protocol.
- Greets patients and screens them for appropriate information.
- Maintain/review patient records, charts, and other pertinent information.
- Perform other related duties as assigned.

**Requirements**:

- Post-secondary education preferred
- Bilingualism would be considered an asset (English and French)
- Minimum one year of relevant experience (Medical office diploma or experience preferred)
- Retail or customer service experience is as asset
- Exceptional client service skills
- Excellent written and verbal communication skills
- Excellent organizational skills with attention to detail
- Proficiency in MS Word, Excel and Outlook
- Ability to work as part of a team under mínimal supervision
- We offer a fun and professional work environment, competitive wages based on experience, and excellent career growth._

**Job Types**: Part-time, Full-time
Part-time hours: 37.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Wellness program

Schedule:

- Day shift
- Evenings
- Weekend availability

Ability to commute/relocate:

- Cornwall, ON: reliably commute or plan to relocate before starting work (required)

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