Manager - Client Relations

2 weeks ago

Halifax, Canada Gentle Touch Spa & Laser Full time

Our Halifax location is seeking a dynamic individual and results-oriented Manager of Client Relations to join our team and lead in delivering an exceptional client experience, as well as administrative duties.

**Job Type**:Full-Time, permanent

**Salary**:$22.00 - $26.00 based on experience

**Benefits**:
Extended health care
- Free product knowledge
- Discount on services and products
- Closed on holidays
- Team building events
- Commission
- Bonus Pay

**Schedule**:
Monday - Friday
9:00am - 5:00pm

As the manager of Client Relations at Gentle Touch Spa & Laser, you will play a pivotal role in ensuring that our clients have a great experience. All while maintaining the overall organization of the spa. You will be working along side the owner and general manager, communicating on a regular basis.

**Responsibilities**:

- **Client Experience Leadership**: You will be expected to provide leadership and strategic direction to ensure a consistent and exceptional client experience. Develop and implement client service standards, while enforcing all company polices, and procedures.
- **Team Management**: Assist and co-manage manage the front reception team, as well as monitor their performance, provide feedback, and facilitate ongoing professional development. Create and monitor reception task lists, and delegate accordingly.
- **Client Relations**: You will personally handle and resolve all complex client inquiries, complaints, and concerns, ensuring that all issues are addressed promptly and to the client’s satisfaction.
- **Client Scheduling**: Oversee all appointment scheduling, optimizing efficiency and ensuring a smooth flow of clients throughout the spa. Monitor booking trends and adjust staffing as needed.
- **Treatment Coordination**: Communicate with the technician staff to successfully coordinate client treatments, ensuring that all clients receive personalized care tailored to their needs.
- **Client Engagement**: Develop and implement strategies to increase client engagement, loyalty, and retention. Promote spa services and products to clients to maximize revenue.
- **Inventory Management**: Maintain inventory of retail products, ensure appropriate stock levels, and implement inventory control measures by following the inventory schedule.
- **Reporting**: Prepare regular reports of daily/yearly sale comparisons, and revenue performance, as well as responsible for all month end paperwork.
- **Administration**: Prepare new employee packages, create SOPs, create and edit forms, set up vendor training, place orders for supplies for both reception and back end.

**Qualifications**:

- Experience in client relations or customer service management within the medical spa, wellness or luxury hospitality industry considered an asset.
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Exceptional problem-solving skills
- Ability to learn new software
- Curiosity and initiative
- Strong administrative skills with attention to detail

Pay: $22.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Store discount

Application question(s):

- Describe the perfect leader:

- Describe a time where a problem arose and you had to adapt quickly to provide a solution:
**Experience**:

- Administrative: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

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