Customer Experience Specialist

7 days ago

Langley, Canada Oldcastle Infrastructure Full time

Oldcastle Infrastructure

Job ID: 516823

Non-Exempt

Oldcastle Infrastructure& Trade;, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

**Job Summary**

**Job Location**

This position will be a hybrid position out of our office in Langley, BC.

**Responsibilities**:

- Process and support customers' orders and inquiries related to their dedicated market
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering and sales
- Create cases in NetSuite for customer issue resolution and product design
- Basic understanding of processing EDI orders
- Working with customers to create return authorizations

**Job Requirements**

- 1+ years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of excel
- Detail-oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment

**What CRH Offers You**

- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Date:
Nov 3, 2025

**Job Segment**:
Chemical Engineer, Engineer, Engineering

  • Case Manager, Customized Employment Specialist

    1 minute ago

    Langley, Canada March of Dimes Canada Full time

    **Location / **Lieu: Langley, BC **Position / **Poste: WorkBC Case Manager, Customized Employment Specialist - Full Time - **Who is March of Dimes Canada?**_ - From our humble beginnings in 1951 as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada has grown into a national, multi-service...

  • Technical Customer Care Specialist

    4 days ago

    Langley, Canada Regal Rexnord Full time

    **THE OPPORTUNITY** Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. We are currently seeking a talented Technical Customer Care Specialist to join our team in Langley, BC. **YOUR MISSION** - Deliver technical support via phone, expertly...

  • Technical Customer Care Specialist

    2 weeks ago

    Langley, Canada Thomson Power Systems Full time

    **Position**: Technical Customer Care Specialist (ATS) - **Reports Directly To**: ATS Customer Care Manager - **Location**:Langley, BC, Canada - **Salary**:$70,000-$75,000 CAD **THE OPPORTUNITY** **YOUR MISSION** - Deliver technical support via phone, expertly troubleshooting, diagnosing, and addressing customer issues related to Automatic Transfer...

  • Dispatch & Customer Experience Specialist

    4 weeks ago

    City of Langley, Canada Total Power Limited Full time

    A leading power management company in Metro Vancouver seeks a dedicated individual for a dispatching role. Responsibilities include ensuring excellent customer service, scheduling technicians, managing parts and invoicing, and facilitating emergency dispatching. The ideal candidate should have a minimum of 2 years' experience in dispatching, strong computer...

  • Customer Experience Representative

    2 weeks ago

    Langley, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Collections Specialist

    2 weeks ago

    Langley, Canada DRYCO BUILDING SUPPLIES Full time

    **Job Title: Collection Specialist** **Department**: Finance / Accounts Receivable **Reports To**: Credit Manager **Job Summary**: The Collection Specialist is responsible for ensuring timely payment of outstanding accounts receivable from clients. This position involves direct communication with customers to resolve overdue accounts, negotiating payment...

  • Leasing Specialist

    3 minutes ago

    Langley, Canada CAPREIT Full time

    : Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a **Leasing Specialist**. This is an onsite position located in Langley, BC. Possessing an...

  • Customer Service Specialist

    2 weeks ago

    Langley, Canada EV Logistics Full time

    Yearly Salary Rate: $48,880 (prorated for part time hourly rate) **Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with...

  • Customer Service Specialist

    2 weeks ago

    Langley, Canada EV Logistics Full time

    **Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of Operational: Actions, Results, and...

  • Customer Service Specialist

    1 week ago

    Langley, Canada EV Logistics Full time

    Hourly Wage $23.50/hour **Role Purpose**: To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account. **Key Accountabilities**: Customer - Primary point of contact with customer in regards to operational performance (in conjunction with account manager) - Communication of...