Facilities Manager

**Job Summary**:
Wireless DNA is seeking a highly organized and proactive Facilities Manager to oversee all aspects of our retail facilities and operations. This role is responsible for managing lease administration, vendor relationships, operational compliance, and health & safety processes across our national retail footprint. The Facilities Manager will also act as the primary liaison between our corporate office and retail locations, ensuring smooth day-to-day operations and consistent policy implementation. This role requires a strong problem solver who can operate at both a strategic and detailed level, managing multiple projects simultaneously while ensuring compliance, efficiency, and cost-effectiveness.
**Key Responsibilities**:
Lease & Landlord Management
- Manage the end-to-end lease lifecycle, including renewals, amendments, assignments, and documentation.
- Serve as the primary liaison with mall management and landlords regarding lease negotiations, retrofits, renovations, and expansions.
- Ensure all lease agreements and retrofit projects comply with local regulations and company standards.
- Coordinate with senior leadership on location strategy, expansion decisions, and contractual implications.
- Administer and maintain all contracts related to facilities (e.g., leases, maintenance agreements), including signing, distribution, filing, and renewals.
- Work closely with external legal counsel for documentation review, billing approvals, and compliance with legal protocols.

Facility Operations & Loss Prevention
- Monitor and manage facility-related needs including maintenance, repairs, and upgrades across all retail locations.
- Conduct periodic onsite facility audits to assess adherence to operational standards and workplace safety regulations.
- Lead investigations related to theft, fraud, or security incidents in partnership with HR, store managers, and legal teams.
- Ensure timely documentation and reporting of incidents for internal records, insurance, and law enforcement.
- Implement and support store-level loss prevention measures and risk mitigation strategies.

Store Operational Support & Internal Communication
- Act as the primary operational point of contact for retail locations for policies, support, and issue resolution.
- Respond to store escalations, including compliance, safety, or operational challenges.
- Oversee the coordination of backend system setup and onboarding processes for new store launches or renovations.
- Manage internal tools and resources for communication, SOPs, and procedural updates.
- Collect, verify, and organize operational records from all retail locations.
- Support training initiatives by hosting operational and product webinars for new store teams.
- Generate and distribute reports on store performance, compliance, training progress, and lead generation.

Health & Safety Compliance
- Ensure retail locations comply with workplace health and safety standards through regular audits and process reviews.
- Address health and safety incidents including thefts, robberies, or other emergency situations.
- Collaborate with HR and legal teams on safety reporting, documentation, and enforcement of compliance procedures.
- Assist in insurance claim documentation related to health, safety, or facility-related incidents.
- Ensure compliance with workplace health and safety regulations, conduct audits, and address any safety concerns in collaboration with HR and legal teams.

**Skills and Qualifications**:

- Experience: 7-8 years of experience in facilities management or a related field, with proven experience in lease management and contract administration.
- Education: Bachelor’s degree in business administration, facility management, or a related field.
- Knowledge: Understanding of health and safety regulations, lease agreements, and the ability to manage relationships with landlords, contractors, and external counsel.
- Communication: Excellent communication and negotiation skills to interact with landlords, vendors, legal teams, and other stakeholders.
- Problem-Solving: Strong problem-solving skills and the ability to anticipate issues before they arise, especially in the areas of contracts, legal compliance, and operations.