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Partner Success Manager

2 days ago

Toronto, Canada Clio Full time

-Clio

is more than just a tech company-we are a global leader that is transforming the legal experience for all by

bettering the lives of legal professionals

while

increasing access to justice

Summary

We are currently seeking a Partner Success Manager to join our Channel Partner Team in Vancouver or Toronto.

Who you are

What your team does

The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team activates existing relationships and builds new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants. They are human and high performing; while also working cross-functionally to drive Clio’s development of the #1 cloud based solution.

What you'll work on

The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.- Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.- Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.- Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.- Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.- Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.- Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.- Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.- Actively learn about the partner landscape to become a trusted resource for partners seeking support.

What you bring

  • Minimum of 1-3 years in partner success, customer success, or account management, ideally within a mid-market software company.- Strong communication, organizational abilities, and customer support skills.- Ability to proactively identify and address partner challenges and advocate for solutions.- Bachelor’s degree in Business, Marketing, or a related field.

Bonus points if you have

  • Experience working with Channel Partners- Experience using sales tools such as Salesforce, Salesloft, Google Suite or similar

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $78,400 to $92,300 to $106,200 CAD..

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to

diversity, equity and inclusion

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at