Manager of Partner Success

Who we are: At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD. Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. About the role: As the Manager, Partner Success at ZayZoon, you will lead the organization responsible for the technical, operational, and strategic enablement of our Partner ecosystem. You’ll guide a team that owns the successful delivery of platform integrations, ongoing partner support, and the systems and processes that create a frictionless, high-value partner experience. In this role, you’ll operate at both the strategic and execution levels setting direction for partner programs, developing the team, and collaborating across the business to reduce friction, improve scalability, and drive measurable partner outcomes. You will partner closely with Product, Development, Partner Sales, Client Success, and Customer Care to champion partner needs, influence roadmaps, and elevate the overall partner journey. If you excel at leading high performing teams, optimizing technical operations, and building scalable partner programs, this role offers the opportunity to drive impact across one of ZayZoon’s most critical growth engines. Your impact: Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement. Set clear performance expectations, provide ongoing coaching, and support team members’ technical and professional growth. Serve as the primary escalation point for partner or technical issues, guiding the team through effective resolution and ensuring exceptional partner experiences. Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands‑on support where needed. Act as a senior technical resource and Subject Matter Expert (SME), providing expertise on system requirements, API workflows, and troubleshooting best practices. Ensure operational consistency across implementation, support, and partner enablement activities. Work closely with Product and Development to influence roadmaps, streamline integration requirements, and advocate for partner needs. Partner with Success, Partner Sales, and Customer Care to ensure alignment across the partner lifecycle and elevate shared outcomes. Build and maintain strong relationships with key partners, serving as a trusted advisor and strategic ally. Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction. Own and refine success metrics for the Partner Success function; develop dashboards, reporting, and performance insights that guide business decisions. Identify emerging trends, risks, and opportunities across the partner ecosystem, recommending areas of focus to strengthen technical execution and long‑term partner health. You bring: 5+ years of experience in technical implementations, professional services, or partner success within SaaS, including 3+ years leading people or teams. Deep expertise with API integrations, technical troubleshooting, and system workflows, with the ability to coach and guide teams through complex challenges. Strong program and project management capabilities; comfortable managing multiple priorities and aligning cross‑functional stakeholders. Demonstrated experience building and scaling operational processes, introducing new systems or workflows, and driving organizational change. Proven ability to train, coach, and mentor technical teams while promoting operational excellence and consistent partner experiences. Excellent communication, stakeholder management, and relationship‑building skills with a partner‑centric mindset. Proficiency with CRM, ticketing, and collaboration tools (e.g., HubSpot, Jira, Slack). A track record of influencing partner outcomes, increasing satisfaction, and strengthening long‑term partner retention. Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyway. We’d love to talk and determine together whether you could be a great fit Why you’ll love working at ZayZoon: Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors—our jobs are fully remote, forever. Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset, our “You‑do‑You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation. Instant Benefits: All full‑time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend. Plus: Inclusive parental leave top‑up, earned wage access, real‑time market data for salaries, a supportive culture for lifelong learners and more. What you can expect from us: Every application will be reviewed by our team—we’re committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you’re always in the loop and will respond to every application. So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way We can’t wait to hear from you. #J-18808-Ljbffr