Counter Manager

4 days ago

Toronto, Canada Charlotte Tilbury Full time

**OVERALL PURPOSE OF THE ROLE**:The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. Always demonstrating the 5 P's Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

**MAIN DUTIES AND RESPONSIBILITIES**:

- Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Lead by example on personal KPI goals.
- Communicate and manage agreed goals with the staff.
- Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Customer Service
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
- Take every opportunity to extend exceptional customer service beyond the in-store experience.
- Team management
- Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
- Determine individual and team sales targets to meet and exceed plan
- Analyze business performance and proactively plan strategy within day to day business and events.
- Consistently promote the Tilbury Touch to the team and customers.
- Lead by example always to promote the Tilbury Touch and exceptional customer service
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
- Recognize and celebrate great performance
- Operations
- Ensure that the counter is 'customer ready' from open to close of business
- Maintain the required inventory levels and accurate stock files
- Control store expenses (i.e. counter consumables) within budget guidelines
- Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
- Maintain technology on counter
- Raise operational issues for resolution in a timely manner
- Store and Retail Partner Relationships
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
- Proactively suggest win-win opportunities to drive sales within store
- Schedule team to optimize coverage according to customer flow
- Maintain excellent counter hygiene standards
- Maintain the store standards and policies at all times

  • Counter Manager

    5 days ago

    Toronto, Ontario, Canada CHANEL Full time

    CHANEL Counter Manager Location: CHANEL Counter at Shoppers Drug Mart, Toronto TEC Yonge St, ONReports to: Territory ManagerContract: Full-time and Permanent Position (37.5 hours per week) Your role @Chanel:As a Counter Manager, you will embody the values of the Brand by creating a unique and personal one-to-one client experience in-store.What impact you can...

  • CHANEL Counter Manager

    1 week ago

    Toronto, Canada Chanel, Inc. Full time

    CHANEL Counter Manager page is loaded## CHANEL Counter Managerlocations: Torontotime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ00108172**CHANEL Counter Manager****Location:** CHANEL Counter at Shoppers Drug Mart, Toronto TEC Yonge St, ON**Reports to:** Territory Manager**Contract:** Full-time and Permanent Position (37.5 hours...

  • CHANEL Counter Manager

    1 week ago

    Toronto, Canada CHANEL Full time

    CHANEL Counter Manager Location: CHANEL Counter located at Shoppers Drug Mart, Toronto (Yonge & Carlton) Reports to: Territory Manager Contract: Full-time (30 hours) and temporary month-to-month contracts (1 month temporary replacement at this time). Your role @Chanel: As a Counter Manager, you will embody the values of the Brand by creating a unique and...

  • CHANEL Counter Manager

    1 week ago

    Toronto, Canada CHANEL Full time

    Join to apply for the CHANEL Counter Manager role at CHANEL. Location: CHANEL Counter at Shoppers Drug Mart, Toronto TEC Yonge St, ON Reports to: Territory Manager Contract: Full-time and Permanent Position (37.5 hours per week) Your role at Chanel: As a Counter Manager, you will embody the values of the Brand by creating a unique and personal one-to-one...

  • Counter Sales

    6 days ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high level of service for our customers both in-store and online. This role requires on-site work, Monday to Friday. There is no availability of remote work. **Responsibilities**: - Process orders to completion which includes pricing, picking the order, and sourcing additional...

  • Counter Sales

    1 week ago

    Toronto, Canada Clare Interior Supplies Ltd. Full time

    **Role Overview**: The Counter Sales position ensures that we maintain a high level of service for our customers both in store and online. This role requires on-site work, Monday to Friday. There is no availability of remote work. **Responsibilities**: - Process orders to completion which includes pricing, picking the order, and sourcing additional...

  • Front Counter Staff

    6 days ago

    Toronto, Canada Merci Mon Ami Full time

    We are seeking a reliable and friendly Counter Staff to join our team. As a Counter Staff, you will be responsible for providing excellent customer service and ensuring efficient operations at the counter. This is a vital role in our food industry establishment, and we are looking for someone who is detail-oriented, organized and has excellent communication...

  • Cashier/counter Attendant

    2 weeks ago

    Toronto, Canada California Sandwiches Chesswood Full time

    **FULL TIME (PERMANENT) EMPLOYMENT** **NO STUDENT APPLICANTS** - _______________________________________________ **Requirements**: - 1 year previous experience - 1 year cashier/ counter experience in a restaurant setting - _______________________________________________ Position would be from Monday - Saturday, hours may vary. This position is a...

  • Counter Sales Representative

    2 weeks ago

    Toronto, Canada Independent Mechanical Supply Inc. Full time

    Under the direction of the Branch Manager, the incumbent is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representative. Individuals will interact directly with customers...

  • Counter Manager

    2 weeks ago

    Toronto, Canada Kiehl's Since 1851 Full time

    Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a...