Community Case Manager

**CASE MANAGER - COMMUNITY CASE MANAGER**

**Transitional Aged Youth (TAY) Program**

**One (1) Bargaining Unit, Permanent** Full-Time Position**

**Monday-Friday 9**:00am-5:00pm**

**New Role - Yes**

**Compensation: $29.40/hour-** **$34.11/hour**

**About Cota**

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

**Role Overview**

Cota's TAY Program Community Case Manager provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in the community. The Community Case Manager ensures that service users are connected to community resources and supports.

**About the Team**

This program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children's Aid Societies. The program ensures that service users receive quality support while they reside in privately operated fee-for-service residential care settings, or living in the community, by offering case management services to the service users and by providing effective oversight to the fee-for-service agencies. On an annual basis, the program is responsible for ensuring that each fee-for-service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 13 Case Managers that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, as well as 3 QAM Officers that audit these private operators to ensure Quality Assurance Measures.

**Primary Responsibilities**:
The Case Manager's primary duties may involve, but not necessarily be limited to:

- Reviewing the referral information of applicants to the program
- Coordinating and participating in screening interviews with applicants and their respective referral sources
- Determining eligibility for the program and confirming acceptance of new service users into the program
- Developing a collaborative, supportive and therapeutic relationship with each designated service user for whom he/she is assigned primary responsibility
- Completing a comprehensive assessment of the nature of each service user's unique goals and needs through collaborative engagement with each service user and their respective support networks
- Providing guidance and assistance to each service user in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
- Providing direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. These supports may include, but not necessarily be limited to:

- Assistance in acquiring shelter, food, income, ID and clothing
- Support in the development and maintenance of ADLs
- Assistance in developing a healthy support network
- Assistance in accessing primary health
- Assistance in accessing psychiatric care
- Assistance in developing personal skills in the areas of budgeting, medication management
- Developing harm reduction strategies in relation to substance use
- Assistance in the pursuit of educational/vocational interests
- Assistance in developing personal self-management strategies
- Assistance in accessing/securing safe/affordable housing
- Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
- Assisting each service user in accessing and coordinating other supports, services and appointments
- Liaising with each service user's support network members as appropriate and where client consent has been obtained
- Assisting service users with emergency and/or crisis needs as required/appropriate
- Assisting in coordinating and facilitating group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
- Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
- Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

Documentation and Data Entry:

- Documents all service user contacts/interactions in the appropriate service user chart according to COTA Health's documentation guidelines
- Enters data relating to service user interactions into COTA Health's database sys