Awards Coordinator

**Date Posted**:04/24/2025
**Req ID**: 42653
**Faculty/Division**: Vice Provost Strategic Enrolment Management
**Department**: University Registrar's Office
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00045053

**Description**:
**About us**:
Strategic Enrolment Management at the University of Toronto manages the University’s administration of government financial aid and awards programs, including the Ontario Student Assistance Program (OSAP), as well as the awarding of funds for the University of Toronto Advanced Planning for Students (UTAPS) program, the National Scholarship Program, and other major financial aid programs and awards.

**Your opportunity**:
As a member of the Awards work group, the incumbent assists in the administrative processes and procedures for the University of Toronto’s Lester B. Pearson International Scholarship Program as well as the National Scholarship Program. This includes working closely with the Senior Admissions & Awards Counsellor to identify and obtain the necessary documents from applicants, communicating with high schools, applicants and the public and maintaining reports of the award recipients for reporting and renewal consideration.

The incumbent may be assigned other responsibilities of a similar level and nature as needed.

**Your responsibilities will include**:

- Checking that applicants meet the requirements outlined in the awards criteria
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Maintaining a database of awards information and decisions
- Providing detailed information on processes, policies, and procedures
- Processing and issuing invoices
- Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
- Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
- Identifying and analyzing data discrepancies and taking necessary actions to correct errors

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three(3) years related experience in data entry and front line customer service
- Experience with a computerized records management system to identify, categorize, store, retrieve, and dispose of records
- Experience in electronic imaging and storage processes
- Advanced skills in Microsoft office including Word and Excel
- Demonstrated skills and experience using data management systems, creating and manipulating spreadsheets, posting to and navigating websites or SharePoint On-line
- Superior oral and written communication skills; Ability to communicate effectively both orally and in writing; Excellent interpersonal, cross-cultural, organizational, customer service and problem solving skills
- Extremely good organizational ability and ability to prioritize a diverse workload required
- Ability to handle large quantity of work under pressure and to meet deadlines; demonstrated ability with fast and accurate data entry
- Ability to work both independently and ina team environment
- Ability to exercise judgement, accuracy and attention to detail; initiative
- Demonstrated ability to adapt to new practices and procedures quickly and accurately
- Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times

**Assets (Nonessential)**:

- Knowledge of university and education systems worldwide, admissions policies and requirements for undergraduate programs, and university awards policies an asset

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Efficient
- Organized
- Problem solver
- Resourceful

**Note: This is a term position until December 2025.**

**Closing Date**: 05/02/2025, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term; This is a term position until December 2025.
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Fiona Chan

**Lived Experience Statement