Customer Service Manager

**Why Join Us?** At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community. Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 350,000 meters nationwide, with more than 150,000 suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver. Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DE&I), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally. Our core values of accountability, teamwork, customer-centricity, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together. Here’s what you can expect as part of the CARMA experience: - **Competitive Salaries**: A rewarding structure based on experience and performance. - **Company-Wide Annual Salary Increase**: Recognition of your contributions through annual salary adjustments. - **Comprehensive Benefits Package**: Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more. - **Paid Sick Leave**: Your health matters. We offer paid sick leave so you can rest and recover without financial worry. - **Paid Personal Leave**: Maintain work-life balance with paid personal leave for family time, appointments, or self-care. - **Additional Vacation Leave**: Additional days off to help you relax, recharge, and maintain a healthy work-life balance. - **Wellness Week**: A dedicated time to focus on health and well-being. - **Investment in Tools & Resources**: We invest in the latest tools, technology, and training to support your success and professional growth. - **Professional Development Support**: We provide resources and allowances for ongoing learning and career growth. - **Employee Engagement Program**: Initiatives designed to keep employees involved, motivated, and connected. - **Team-Building Activities**: We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams. - **Monthly Company Lunches**: A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones. - **Quarterly Townhall Meetings**: We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our "Ask Me Anything" sessions allow for direct interaction with leadership. - **Volunteer and Community Involvement Opportunities**: CARMA supports employees who want to give back to their communities through service. - **Employee Referral Program**: Rewarding employees for helping us grow the team with successful referrals. - **Employee Recognition and Awards**: Celebrating achievements and outstanding contributions across the company. - **Work from Home Flexibility (as applicable)**: Offering a balance between remote and office work. If you’re passionate about delivering exceptional customer experiences and thrive in a collaborative growth-focused environment, we have an exciting opportunity for a **Customer Service Manager** to join our team in **Lindsay, ON**. Our core business hours are from 8:00 AM to 5:00 PM, Monday to Friday (may vary depending on the role). This role is ideal for someone eager to make a significant impact, collaborate closely with customers and internal stakeholders, and drive innovative solutions to enhance customer satisfaction and operational efficiency. **General Description**: Under the general direction of the CEO, the Customer Service Manager assumes a critical role in our company, responsible for strategic oversight and management of the Customer Service Department. This position involves ensuring the seamless provision of excellent customer service while adhering to government regulations and corporate objectives. **Characteristics, Features, Requirements**: This role requires advanced expertise in Customer Service with the ability to engage effectively with property managers/owners, customers, government agencies, and various internal and external stakeholders. The Customer Service Manager should demonstrate a high level of independence, strategic thinking, and a comprehensive understanding of customer service functions within our organization. **Reporting**: This position reports directly to the VP of Billing & Custo