Service Manager

Natpro is looking for a **Service Manager** for their **Brampton, Ontario **location. The Service Manager has a broad range of responsibilities.

**Responsibilities of the Service Manager are, but are not limited to**:

- **Aftermarket Administration**: Enter sales orders, draft purchase orders etc. using the Natpro ERP System; monitor records and reports - including shipping, receiving, and order fulfillment - to ensure customer satisfaction; Submit Return Material Authorization (RMA) to Customer
- **Provide Technical support and expertise**.
- **Communication**: Exercise daily communication as required between all Natpro Team Members; act as liaison as required between business units for completion of tasks; actively participate in team meetings and offer recommendations and ideas on areas of concern; build and maintain positive working relationships by effectively leading, communicating and regularly sharing information and knowledge with team, in addition to internal and external vendors, suppliers, customers, clients, etc.
- **Warranty Process**: Ensure that all warranty repairs are completed expeditiously or report upwards on any outstanding issues that are blocking progress of the warranty resolution; initiate all warranty claims to the factory for issues with represented manufacturer’s warranty; finalize all warranty claims with our represented manufacturers; Liaise with the VSM's on commercial issues
- **Productivity**:Measure productivity of existing policies and procedures and recommending required changes that will improve effectiveness and efficiency to ensure continuous growth and improvement; provide aid to teams to prioritize improvement opportunities on tactical planning objectives to maximize waste reduction; successfully communicate and administer practices and procedures to enhance operations; assist with developing and implementing business improvement systems; Participate in developing long-range goals and objectives to ensure continuous growth and improvement
- **Department Financial responsibilities**:

- Department Spending: Adhere to developed Cost Optimization Projects (COPs) and identify cost reduction opportunities; within key business processes
- Budget: Develop and implement budgets for departments; Prepare production and other reports and develop and manage operating budget for area of responsibility
- Profitability: Financial responsibility towards profitability of department
- **Parts Procedure**: Develop, implement, and maintain Parts Procedures, train team members as required. Ensure compliance to Parts Procedures
- **Inventory management**
- Inventory Count - Participate: Support execution of the annual inventory count / audit
- **People management that includes**:

- Hiring of New Employees: Responsible for appropriate staff levels to meet requirements of departments, market sectors and manufacturer representatives.
- Onboarding of new employees, including training.
- Managing work follows and procedures.
- Occupational Health and Safety Process
- Performance Management and Exit Process
- Attendance Process

**Requirements**:

- 5+ years of office experience
- Direct supervision experience
- Encourages excellence through being a positive influence in the development of others
- Customer focused, meets expectations internally and externally, and forms partnerships
- Possess exceptional organizational skills; Demonstrated ability to manage multiple and sometimes conflicting priorities and work in a high-volume environment
- Able to provide timely and concise information to others
- Must have excellent communication skills, both written and verbal with the ability to communicate professionally and courteously
- Have a keen eye for detail, can detect problems areas and recommend solutions and/or take corrective action when required
- Basic accounting education or equivalent experience and strong computer skills
- Comfortable working in a field office environment
- Must be able to work independently and as part of a team