Support Services Manager

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Regional Support Services Manager to join our Enhanced Care team based out of our Cedarstone Enhanced Care location based in Truro, NS.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
Comprehensive health and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
RRSP program (5% employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Employee discounts on select apparel, fitness, and retail partners through our Perks Program
Access to continuing education and training through Shannex’s Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

**The Regional Support Services Manager will**:
Supervise and evaluate the support services team, which includes work assignments, training, disciplinary procedures, and performance evaluation
Oversee housekeeping, laundry, and product inventory processes
Provide leadership and oversees provision of quality laundry and housekeeping services
Collaborate with facility managers to develop and implement strategies for housekeeping and laundry services to accomplish desired quality performance standards
Maintain current knowledge of changes in provincial, federal, OHS and other safety codes and regulations as applicable
Administer the operating budget for support services, verifies and approves invoices for payment; monitor inventory costs and control systems
Provide written reports to the Administrator/General Manager on departmental and facility risk management on a quarterly and annual basis
Schedule and coordinate work projects as it relates to facility laundry and housekeeping services; inspect work in progress and upon completion for compliance with applicable regulations
Promote a safety culture (or acts as a safety role model) by taking every reasonable precaution in the circumstances to ensure the health and safety of employees and all others in the workplace, including but not limited to, providing supervision, training, information, and equipment needed for employees to do their job safely.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
Minimum of five (5) years experience in Support Services paired with two (2) years experience working in a supervisory or management role
Experienced people leader who manages complex situations in unionized environments and is familiar with facility inspections and environmental/housekeeping services
Proficiency for computer software and programs related to this field
Demonstrated understanding of environmental services, materials and building systems
Knowledge of best practices pertaining to environmental facility inspections
Demonstrated leadership skills, team oriented and collaborative in approach
Excellent customer service skills and effective communicator with internal and external stakeholders
Previous experience working in nursing homes or health care environments are considered assets
A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

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