Manager of Client Services

**Join the IPG Team**

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you

IPG has been a cornerstone of the Truro community for 56 years, proudly holding a world-class safety record. As the largest plastic têxtile manufacturer in North America, our innovative products play a crucial role in various industries, from aerospace to automotive. We are committed to investing and growing our business over the next three years, continuing to make a significant impact worldwide. Join us in our mission to lead the global packaging and protective solutions industry.

**Position Description**

**Title**:Manager, Client Services

**Department**:Sales

**Immediate Supervisor**:VP Sales

**Position Purpose**: The primary mission of this individual is to manage, lead and oversee the daily operations of the client services team, ensuring excellent customer support and efficient sales execution processes. This person must have the ability to develop and implement strategies to enhance customer satisfaction, retention, and revenue growth.

**Principle Accountabilities**
- Manage and mentor a team of customer service representatives and inside sales professionals, providing training and performance feedback.
- Handle complex customer inquiries and resolve escalated issues in a timely and professional manner.
- Monitor team performance metrics, analyze data, and generate reports to identify trends and areas for improvement.
- Collaborate with sales and marketing teams to align customer service activities with sales objectives and promotional campaigns.
- Develop and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
- Create and maintain client service protocols, procedures, and best practices to optimize efficiency and service quality.
- Implement CRM and other technology solutions to streamline customer service and sales processes.
- Conduct regular team meetings to communicate goals, share updates, and foster a collaborative environment.
- Ensure effective control of sales results and take corrective action to guarantee that achievement of sales objectives falls within designated budgets.
- Review and analyze sales performances against programs, quotes and plans to determine effectiveness.
- Review employee performance against annual goals and provide ongoing feedback.
- Develop expertise in all IPG products and programs and be proficient in explaining the benefits and functionality of each solution.
- Travel to individual plants of assigned corporate accounts to implement programs, as well as, to maintain and grow the account.

**Essential Skills and Experience**
- University Degree in Business or related discipline is preferred.
- Minimum 5 years of experience in a manufacturing/industrial environment.
- Minimum 5 years of experience with B2B sales (industrial sales preferred).
- Experience with team management and leadership: Managed, supervised or mentored inside sales and customer service representatives.
- Proven ability to interact with Sr. Executives.
- Good intuition/customer insight skills with confidence to act.
- An action oriented problem solver with a history of delivering on expectations
- Highly organized and has very effective time management skills.
- Proven negotiation skills.
- Strong written and verbal communication skills.

**Why Choose IPG?**

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

**You belong here. Join us today